Utsab Bhattarai
Summary
Customer Service & Associate: Customer-focused associate with strong communication and problem-solving skills, experienced in supporting daily operations and ensuring a positive client experience. Skilled in troubleshooting, coordinating tasks, and maintaining efficient workflows. Eager to contribute to high-quality service and operational excellence in a fast-paced environment.
Security Guard: Reliable and vigilant Security Guard with strong customer service skills and a commitment to maintaining a safe and secure environment. Experienced in monitoring premises, controlling access, and responding to incidents efficiently. Skilled in communication, observation, and supporting daily building operations to ensure tenant and visitor safety.
Overview
4
4
years of professional experience
Work History
Security Officer
Spark Protection
New Albany
09.2025 - Current
- Utilized surveillance systems to actively monitor activities and detect suspicious behavior, enhancing overall security.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises to ensure safety and security of personnel and property, contributing to a secure environment.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information, maintaining effective communication while working under minimal supervision.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Managed and maintained company website, ensuring functionality and regular updates
- Ensured all store devices and systems remained connected and fully operational
Customer Service /Customer Service A/Sales Associate Supervisor
Busters Corner Store
Pataskala
01.2022 - 09.2025
- Educated customers on product features and promotions to drive sales.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring retention and loyalty.
- Fostered positive customer relations through friendly and informed interactions.
- Handled cash register operations accurately during peak business hours.
- Maintained accurate cash drawer and balanced daily transactions.
- Ensured store cleanliness and organized merchandise displays for optimal shopping experience.
- Comfortable moving goods around the store & ability to safely lift up to 80 pounds
- Managed website operations and updates to ensure optimal performance
- Maintained connectivity and functionality of all in-store devices and systems
- Troubleshot and resolved hardware and software issues in a timely manner
Education
High School Diploma -
Licking Heights High School
Pataskala, OHSkills
- Surveillance and loss prevention
- Access control and security monitoring
- Incident reporting and problem resolution
- Conflict resolution and de-escalation
- Customer service and client support
- Sales techniques and product knowledge
- Cash handling and POS system operation
- Communication and interpersonal skills
- Time management and multitasking
- Attention to detail and situational awareness
- Team Collaboration & Communication
- Hardware & Software Troubleshooting
- Inventory Management
- Microsoft Office (Word, Excel, PowerPoint)
Education and Training
other
Languages
- Nepali
- Spanish
Timeline
Security Officer
Spark Protection
09.2025 - Current
Customer Service /Customer Service A/Sales Associate Supervisor
Busters Corner Store
01.2022 - 09.2025
High School Diploma -
Licking Heights High School