Utshav Shrestha
League City,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Dennys Resturant
Texas City, TX
02.2012 - 05.2015
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Analyzed sales data to identify opportunities for growth.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Reviewed daily task list with employees and assigned tasks for completion.
- Adhered to company food, safety, quality and sanitation policies.
Restaurant Manager
Dennys Restaurant
Houston, TX
01.2010 - 02.2012
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
Education
Bachelor of Business Studies - Business Management
Tribhuvan University
Nepal01-2003
Some College (No Degree) - Computer Networking
Everestitt
El Monte, CASkills
- Active Directory(Users, Groups, password, Wallpaper etc)
- Manage DHCP, File Server, TCP/IP, DNS
- Networking Support (Internet, VPN, Remote Access etc)
- Remote Support (Remote Desktop, TeamViewer, Quick Asisits,)
- Help Desk Support to end users for application related issues(outlook, office , teams , zoom )
- Supporting users for PC related issue (BSOD, Upgrades, Imaging)
- Managing Security for endpoints (Virus, Malware, Ransomware etc protection
- Managing Backup and restore of Company Data Veritas)
- Configure Exchange Server, Certificates, ECP, PST Files, OST Files outlook,
- Managing and support virtual server infrastructure (Hyper-V, VMware )
- Managing PC Imaging and deployment
- Managing IT issues using ticketing system (ServiceNow)
- Knowledge of LAN and WAN
- Configure Point to site VPN, Basic Knowledge of site to site VPN
- Knowledge of Azure cloud and Microsoft 365, Exchange Online
- Basic knowledge of Sisco Router
Certification
- Comptia Network +
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
General Manager
Dennys Resturant
02.2012 - 05.2015
Restaurant Manager
Dennys Restaurant
01.2010 - 02.2012
Bachelor of Business Studies - Business Management
Tribhuvan University
Some College (No Degree) - Computer Networking
Everestitt
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