Results-oriented professional with over 15 years of experience leading teams and spearheading end-to-end roadmaps. Demonstrated expertise in designing, developing, and maintaining activities in the mainframe industry for 17 years. Successfully implemented multiple projects using Agile methodologies such as Scrum and Kanban. Highly organized with exceptional planning, leadership, problem-solving, communication, and analytical skills. Extensive experience in the insurance, security, banking, credit card, and healthcare domains. Skilled in training and mentoring team members on technical/system knowledge and business processes. Committed to professionalism, working under strict deadlines with meticulous attention to detail. Excellent written and verbal communication skills. Proficient in conducting playback sessions on received knowledge acquisition packets (KAP) from previous vendors. Well-versed in various tools and software packages. Experienced in project management activities, forecasting, and billing using Clarity.