Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Utuaina Peti

Laie,HI

Summary

Motivated Team Lead experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Convenience Store Team Lead

Kaui Benson
09.2022 - Current
  • Handled customer complaints and issues politely and professionally.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Prepared materials for following shift.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Completed routine store inventories.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Walked around facility frequently to check activities.
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Coordinated with day management regarding on-going issues.
  • Analyzed customer levels and planned resources according to needs.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Groundskeeper

Tu'ualofatogi Mikaele
06.2023 - 08.2023
  • Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Loaded and unloaded landscaping equipment and materials safely.
  • Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
  • Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
  • Assisted with irrigation system maintenance and repair.

Education

Bachelor of Science - Computer Science

Brigham Young University - Hawaii
La'ie, HI
04.2026

GED -

National University of Samoa
Apia Samoa
12.2022

High School Diploma -

LDS Church College
Savaii Samoa
12.2021

Skills

  • Self-management
  • Resilience
  • Excellent communication
  • Teamwork
  • Problem solving
  • Social media
  • Exceeding Customer Expectations
  • Supply Ordering
  • Emergency Calls

Certification

  • Microsoft Office Specialist Certification, Microsoft Office Specialist - 8/18/2018
  • Participation in Essay Category Certification, Scientific Research Organization of Samoa, Ministry of Commerce Industry & Labour, Associate Professor of Environmental Science National University of Samoa - 04/26/2018
  • Allergen Awareness Certification, The Always Food Safe Company - 4/25/2023 - 4/25/2026
  • Food Handler Certification, The Always Food Safe Company - 4/24/2023 - 4/24/2026

Languages

Samoan
Native or Bilingual
English
Full Professional

Timeline

Groundskeeper

Tu'ualofatogi Mikaele
06.2023 - 08.2023

Convenience Store Team Lead

Kaui Benson
09.2022 - Current

Bachelor of Science - Computer Science

Brigham Young University - Hawaii

GED -

National University of Samoa

High School Diploma -

LDS Church College

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Utuaina Peti