Uvia Azar
Webster,TX
Summary
Dedicated and determined healthcare paraprofessional enthusiastic about improving the health outcomes of the community with 3 years of experience managing operations in patient-centric retail pharmacy. Successfully oversee patient services, while developing and leading productive, culturally competent pharmacy staff. Well-versed in collaborating with patients and healthcare team members to achieve positive health outcomes and practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Co.
05.2021 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Evaluated staff performance regularly to ensure established goals were met, while providing coaching or corrective action when necessary to ensure compassionate, empathetic customer focus, and holding accountability for connecting patients to services that maintain access to care and improved health outcomes.
- Supervised over team of pharmacists and technicians to foster environments of collaboration, proactive improvement, and mutual respect among team members through regular feedback sessions, performance reviews, and professional development opportunities,
- Champion customer and patient experience by consistently obtaining solutions with supportive service, and prioritize patient adherence, safety, understanding and care.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Analyzed data on dispensing errors to identify trends and implemented targeted strategies for error reduction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases, and helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings. Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Managed budget and resources effectively to maximize profitability while maintaining high-quality service for patients.
Pharmacy Technician
Walgreens Co.
07.2018 - Current
- Related Skills: Data Analysis and Reconciliation, Problem solving, Data Entry, Effective Communication, Priority Management.
- Follow State and Federal procedures for dispensing prescriptions ranging from maintenance medications to controlled substances.
- Maintain safe and clean pharmacy by complying with procedures, rules, and regulations.
- Processed approximately 30 prior authorizations daily and maintain communication between health practitioners, patients, and insurance companies; Directly assisting and responding to inquiries.
- Trained in Medicare part B, Medicare Part D, and Medicaid Regulatory Policies annually.
- Capable of maintaining focus and resiliency under fast paced and stressful environments. Daily: Filled approximately 300 prescriptions, administered COVID-19 or FLU shots to 20 patients, plus administering and conducting 15 COVID-19 tests.
Customer Service Associate
Walgreens Co.
02.2018 - 07.2018
- Provide exceptional customer care by assisting customers with photo products, beauty consultations, and assist customers with questions about products.
- Maintained inventory, restocked shelves with products, preform cash handling with minimal errors, complete resets and revisions of isles/departments, check and dispose of outdated products properly, order products for customers and for out of stock items.
Brightstar Protection Department, Agent
Alorica
06.2015 - 12.2017
- Give quality assistance to customers, provide accurate information about company services, terms, and conditions.
- De-escalate customers with effective communication along with patience, empathy, and understanding.
- Ability to multi-task using several software programs and websites while handling approximately 75 calls daily.
- On top performer list twice for February and March.
Radiology Department
Sierra Providence Summer Volunteering Program
06.2014 - 08.2014
- Help escort elderly patients to private health rooms and supplied patients with appropriate gown materials for x-ray, mammogram, or CTs.
- Filed and maintained records of incoming patient health information and maintained open communication of important information with patient's PCP and radiology department.
- Represented Radiology by assisting patients and qualified professionals by answering in-coming calls and directed inquiries to relevant departments.
- Sent specific reminders for patients and appointment dates through mail.
Education
No Degree - Behavioral Sciences
University of Houston- Clear Lake
2700 Bay Area Blvd Houston, TX 7705905.2025
Minor - Applied Behavior Analysis
University of Houston- Clear Lake
2700 Bay Area Blvd Houston TX, 7705912.2024
Skills
- Multidisciplinary team collaboration
- Patient Advocacy, Professional ethics
- Regulatory Compliance, Policy Enforcement
- Patient Safety, Drug safety, Care Monitoring, Quality Assurance
- Certified in CPR/AED, Immunization administration, and COVID-19 Testing
Certification
- Texas Certified Pharmacy technician (#282061)
- PTCB Certification #30092365
- Sterile Intravenous Compounding Certified (ACPE)
Recommendations
Cahn Le, Pharmacy Manager, Walgreens, (281) 482-2198
Timeline
Pharmacy Operations Manager
Walgreens Co.
05.2021 - Current
Pharmacy Technician
Walgreens Co.
07.2018 - Current
Customer Service Associate
Walgreens Co.
02.2018 - 07.2018
Brightstar Protection Department, Agent
Alorica
06.2015 - 12.2017
Radiology Department
Sierra Providence Summer Volunteering Program
06.2014 - 08.2014
No Degree - Behavioral Sciences
University of Houston- Clear Lake
Minor - Applied Behavior Analysis
University of Houston- Clear Lake