Overview
Work History
Skills
Timeline
Generic

Uvina Hart

Tampa,FL

Overview

8
8
years of professional experience

Work History

Licensed Health Insurance Agent

AHM
Jacksonville, FL
10.2023 - Current
  • Provided detailed explanation of policy terms, conditions, and benefits to clients.
  • Researched and analyzed customer data to ensure accuracy of coverage information.
  • Performed periodic reviews of client accounts to ensure compliance with regulations.
  • Participated in training sessions as required by company guidelines.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Calculated premiums and established payment methods.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Med Advisor

Muv
Jacksonville, FL
06.2022 - 06.2023
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Entered prescription information into computer databases.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Established or maintained medications and other patient profiles.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Maintained proper storage and security conditions for drugs.

Health Insurance Navigator

The Wellness Coalition
Montgomery, AL
12.2021 - 05.2022
  • Calculated premiums and established payment methods.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.
  • Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Achieved repeat business and referrals through personalized services.

Insurance Sales Agent

TTEC
REMOTE, AL
06.2021 - 12.2021
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Exceeded company sales goals for new policies.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Offered information about policy and coverage details.
  • Operated in fast-paced and driven sales environment.
  • Consulted with beneficiaries to assess needs and match products.
  • Responded to customer inquiries and problems to promote great service.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.

Customer Service Representative

Maximus
Hattiesburg, MS
03.2020 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.

Technical Support

WITS
Montgomery, AL
01.2018 - 09.2019
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Used remote login tools to assist clients with technical and product questions.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Assistant Store Manager

Friendly Furniture
Montgomery, AL
12.2016 - 10.2018
  • Greeted customers and offered to assist with showroom navigation and selecting products.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
  • Discussed financing options, pricing and current promotional offers.
  • Coordinated with teammates and clients to schedule deliveries.
  • Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.
  • Designed interior spaces by combining sets and pieces for cohesive looks.
  • Suggested specific product and options in line with customer goals.

Skills

  • Compliance Requirements
  • Relationship Building
  • Listening Actively
  • Cash Register Operation
  • Call Control Skills
  • Appointment Setting
  • Gathering Information
  • CRM Software
  • Interpersonal Skills
  • Team Development
  • Data Entry
  • Problem-Solving Skills

Timeline

Licensed Health Insurance Agent

AHM
10.2023 - Current

Med Advisor

Muv
06.2022 - 06.2023

Health Insurance Navigator

The Wellness Coalition
12.2021 - 05.2022

Insurance Sales Agent

TTEC
06.2021 - 12.2021

Customer Service Representative

Maximus
03.2020 - 10.2020

Technical Support

WITS
01.2018 - 09.2019

Assistant Store Manager

Friendly Furniture
12.2016 - 10.2018

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Uvina Hart