Uvina Hart
Tampa,FL
Overview
8
8
years of professional experience
Work History
Licensed Health Insurance Agent
AHM
Jacksonville, FL
10.2023 - Current
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Performed periodic reviews of client accounts to ensure compliance with regulations.
- Participated in training sessions as required by company guidelines.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Explained coverage options to potential policyholders, answering questions or concerns.
Med Advisor
Muv
Jacksonville, FL
06.2022 - 06.2023
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Entered prescription information into computer databases.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Established or maintained medications and other patient profiles.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
Health Insurance Navigator
The Wellness Coalition
Montgomery, AL
12.2021 - 05.2022
- Calculated premiums and established payment methods.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sought out new clients and developed clientele by networking to find new customers.
- Achieved repeat business and referrals through personalized services.
Insurance Sales Agent
TTEC
REMOTE, AL
06.2021 - 12.2021
- Responded to inquiries and explained product features and service advantages to potential customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Exceeded company sales goals for new policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Offered information about policy and coverage details.
- Operated in fast-paced and driven sales environment.
- Consulted with beneficiaries to assess needs and match products.
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Customer Service Representative
Maximus
Hattiesburg, MS
03.2020 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Technical Support
WITS
Montgomery, AL
01.2018 - 09.2019
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Assistant Store Manager
Friendly Furniture
Montgomery, AL
12.2016 - 10.2018
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
- Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
- Discussed financing options, pricing and current promotional offers.
- Coordinated with teammates and clients to schedule deliveries.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Upsold customers on protection plans, warranties and coordinating products.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Suggested specific product and options in line with customer goals.
Skills
- Compliance Requirements
- Relationship Building
- Listening Actively
- Cash Register Operation
- Call Control Skills
- Appointment Setting
- Gathering Information
- CRM Software
- Interpersonal Skills
- Team Development
- Data Entry
- Problem-Solving Skills
Timeline
Licensed Health Insurance Agent
AHM
10.2023 - Current
Med Advisor
Muv
06.2022 - 06.2023
Health Insurance Navigator
The Wellness Coalition
12.2021 - 05.2022
Insurance Sales Agent
TTEC
06.2021 - 12.2021
Customer Service Representative
Maximus
03.2020 - 10.2020
Technical Support
WITS
01.2018 - 09.2019
Assistant Store Manager
Friendly Furniture
12.2016 - 10.2018