Uvoltta Francis

• Provided individual and group mental health counseling in alignment with evidence-based practice and clinical models.
• Documented service plans, treatment reports and progress notes.
• Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
• Assisted clients with identifying feelings and behaviors by asking open-ended questions.
• Provided counseling for relapse prevention, social issues and mental health problems.
• Diagnosed and formulated treatment goals for patients utilizing current DSM.
• Applied advanced counseling techniques to define patient and family issues.
• Conducted intake interviews, case recording and test interpretation to assist in obtaining treatment for clients.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

• Worked with various insurance agencies to contract. Task include negotiating contract rates, services to be provided, and terms of service.
• Interviewed applicants and made recommendations for new hires.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
• Partnered with Facility to raise standards of practice by monitoring, analyzing and correcting staff performance.
• Explained missions outcomes to clients and monitored clients progress.
• Coordinated with behavioral health staff to develop programs targeting education, overall departmental competencies, individual performance, patient safety and service-related issues.
• Provided supervision to Behavioral health staff
• Coordinated with hospitals, behavioral health agencies, insurance companies to admit residents into care
• Worked with a multidisciplinary team to ensure residents received treatment and best care.

• Achieved high quality marks on quality assurance evaluations.
• Developed and maintained policy and procedures
• Worked with state entities to ensure compliance with state requirements
• Worked with various insurance agencies to negotiate rates and terms of services
• Worked with DCS to ensure their members were receiving best care
• Hired appropriate and qualified staff
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.

As a counselor I provided Domestic Violence groups, Substance abuse groups, individual counseling as well as family counseling. Developed comprehensive treatment plans, evaluated progress and kept in close contact with their probation officers. In addition to

• Reviewed treatment plans against individual goals and healthcare standards.
• Assisted patients in receiving high-quality, appropriate care with best possible results.
• Collaborated with different disciplines to provide cohesive care to patients.

• Educate and encourage clients to develop cognitive, affective and behavioral changes in a safe and supportive environment with peer involvement.
• Provide prompt and attentive counseling/consulting services in group modalities and individual modalities.
• Assist clients in developing a service/treatment plan that clearly defines and supports both the client and the referral source goals and reflect best practices.
• Maintain counseling/consulting skills by attending in-house and out-of house training.
• Support the maintenance of positive customers relations by communicating with referral source.

• Quickly responded to crisis situations when severe mental health and behavioral issues arose.
• Efficiently gathered information from families and social services agencies to inform development of treatment plans.
• Documented all patient information including service plans, treatment reports and progress notes.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Evaluated patients for psychiatric services.
• Led patients in individual, family, group and marital therapy sessions.
• Communicated regularly with family members and significant others during the treatment process.
• Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by substance abuse.

• Pursued ongoing education and training opportunities to further develop professional skills.
• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
• Recorded comprehensive patient histories and coordinated treatment plans with multi- disciplinary team members.
• Diagnosed mental health, emotional and substance abuse disorders.
• Executed appropriate risk-assessment and mitigation strategies.
• Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
• Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
• Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
• Cultivated positive relationships with other mental health professionals, programs and associations.
• Built positive rapport with law enforcement officers, court officials and community service agencies.

• Charted and recorded information in client files.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
• Completed documentation for all clients attending group sessions.
• Dedicated Recovery Coach/High needs case manager.
• High Needs Case Manager / Dedicated Recovery Coach.