Uwase Nathalie
Longueuil
Summary
Compassionate and highly adaptable professional with experience in call center representative,preposee au beneficiaires,volunteer and exceptional communication skills,
empathetic customer interaction,and the ability to work efficiently with diverse individuals.
skilled in fast paced environments,multitasking,and delivering high quality service.
Brings strong technical proficiency,including hands-on experience Microsoft Excel,Salesforce CRM,and other administrative tools.
Demontrates reliability,teamwork,and a commitment to supporting both customers and colleagues while maintaining accuracy,professionalism,and a positive attitude.
Overview
3
3
years of professional experience
Work History
Préposé aux beneficiaires
CHSLD Henriette Céré
Longueuil
01.2024 - 10.2025
- Facilitated daily living tasks and personal hygiene for residents.
- Assisted nursing staff in delivering quality patient care and monitoring health conditions.
- Upheld cleanliness and arrangement of resident living spaces and shared environments.
- Interacted effectively with residents to resolve needs and concerns empathetically.
- Documented resident care information accurately in health records and reports.
- Collaborated with team members to ensure a safe and nurturing environment for residents.
- Facilitated recreational activities to promote social engagement among residents.
- Helped patients maintain their independence while providing support when needed.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes or concerns to supervising nurse or physician promptly.
Volunteer
Church Of Jesus Christ Of Latter Day Saints
longueuil
03.2024 - 08.2025
- Coordinated food drives to support individuals facing food insecurity.
- Collaborated with church leaders to develop outreach programs for the community.
- Engaged volunteers through training sessions and team meetings for effective service delivery.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Managed daily accounts payable and receivable transactions efficiently.
Call Center Sales Representative
NORDIA QUANTRICS EXPERIENCE
Québec
03.2023 - 11.2024
- Managed inbound customer calls to identify needs and provide tailored solutions.
- Educated customers on product features to enhance their purchasing decisions.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Conducted follow-up calls to nurture leads and foster ongoing relationships.
- Participated in team meetings to share insights and improve overall performance.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Handled escalated customer service issues professionally and efficiently.
- Processed orders for customers over the phone.
Education
Certification of Completion - Salesforce Certified Platform Manager
Udemy
Online12-2025
Certification of Completion - Communication Skills
Udemy(Online)
Online Courses12-2025
Certification of Completion - Excel
Udemy
Online12-2025
Certificate of Vocational Training - Préposée Au Beneficiaires
Centre De Formation Professionnelle CharlotteTassé
101 Boulevard Roland Therrien,Longueuil04-2023
Bulletin De Niveau De Compétence En Français - Français Général
Cégép Saint-Jean-Sur-Richelieu
Brossard06-2022
High School Diploma -
Don Bosco High School
Nairobi,Kenya08-2019
Certification of Completion - Presentation And Public Speaking/Speech
Udemy(Online)
OnlineSkills
- Customer service
- Communication skills
- Salesforce management
- Public speaking
- Team collaboration
- Excel proficiency
- Health care support
- Community outreach
- Problem resolution
- Intake recording
- Documentation expert
- Vital signs monitoring
- Reliable team player
- Trustworthy companion
- End-of-life care
- Adaptable
Languages
English
Full Professional
French
Professional
Affiliations
Landscape photography
Timeline
Volunteer
Church Of Jesus Christ Of Latter Day Saints
03.2024 - 08.2025
Préposé aux beneficiaires
CHSLD Henriette Céré
01.2024 - 10.2025
Call Center Sales Representative
NORDIA QUANTRICS EXPERIENCE
03.2023 - 11.2024
Certification of Completion - Salesforce Certified Platform Manager
Udemy
Certification of Completion - Communication Skills
Udemy(Online)
Certification of Completion - Excel
Udemy
Certificate of Vocational Training - Préposée Au Beneficiaires
Centre De Formation Professionnelle CharlotteTassé
Bulletin De Niveau De Compétence En Français - Français Général
Cégép Saint-Jean-Sur-Richelieu
High School Diploma -
Don Bosco High School
Certification of Completion - Presentation And Public Speaking/Speech
Udemy(Online)