Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH A. ENGELBRECHT

Racine

Summary

Talented in Managing Associates and Delivering Exceptional Service to a Wide Range of Customers. Accomplished and talented manager who leads and develops associates to improve all aspects of their respective positions. Exceptional ability to analyze customer needs and deliver exceptional service while complying with all regulations and laws. Demonstrated expertise in managing and developing associates for their individual growth in addition to improvement of the overall business operation. Skilled in learning new procedures, delivering exceptional customer service while understanding diverse customer needs and managing/achieving financial goals. Additionally, demonstrated success in working with and training other associates to improve their performance.

Overview

20
20
years of professional experience

Work History

Title Specialist

Educators Credit Union
07.2019 - Current
  • Reduce title discrepancies and prevent fraud by proactively researching and resolving any potential issues in advance.
  • Conduct thorough record searches to verify ownership history and identify potential liens or encumbrances.
  • Enhance document accuracy by meticulously reviewing and verifying titles and loans for correctness.
  • Ensure timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Balance/Audit the General Ledger for all deposits and withdrawals for Title and Registration processing.
  • Act as backup support for Title Support and Vehicle Solutions Admin Manager.

Personal Assistant

THE BLACKSTONE REALTY GROUP
04.2019 - 07.2019
  • Company Overview: Affiliate of RE/MAX, providing families with the purchase or sales of their homes.
  • Helped real estate sales agents perform efficiently.
  • Key Achievements:
  • Oversee all aspects of buyer/seller transactions from initial contact to executed purchase agreement.
  • Coordinate the preparation of all listings, open houses flyers, signage and other marketing materials.
  • Organize and file all paperwork accordingly.
  • Schedule showings, closings, miscellaneous contractor work by scheduled deadlines.

Housekeeping Aid

TUDOR OAKS SENIOR LIVING COMMUNITY
02.2019 - 04.2019
  • Company Overview: A midwestern based not for profit provider of senior living and health care since 1930.
  • Provided disabled/elderly residents to live independently within a supportive community.
  • Key Achievements:
  • Ensured the residents reside in a clean and sanitary environment
  • Developed and maintained trusting relationships with the residents.
  • Successfully completed a 4 week training period in 2 weeks.

Head Teller

FIRST SAVINGS BANK OF HEGEWISCH
08.2015 - 02.2019
  • Company Overview: A locally managed independent bank founded in 1914 serving customers throughout southeast Chicagoland.
  • Rapidly promoted into a head teller position after initially being hired as a part-time teller.
  • Key Achievements:
  • Oversaw and responsible for all teller operations in high volume branch
  • Responsible for auditing/balancing the vault and all tills
  • Responsible for ordering and selling cash
  • Assist tellers with all customer service interactions (excluding loan and stock/bond matters)

Shift Leader

PILOT TRAVEL CENTERS
12.2008 - 11.2016
  • Company Overview: A family owned chain of Travel Centers with over 500 locations in North America.
  • Responsible for all aspects of travel center operations including deli, fuel islands, inside sales and associate matters during scheduled shifts.
  • Key Achievements:
  • Managed monthly volume of over 1,000,000 diesel gallons and 250,000 gas gallons.
  • Oversaw all deli operations.
  • Driver satisfaction surveys consistently ranked in the top five percent of the region.
  • Successfully managed 3rd shift operations for over two years.
  • Directed, scheduled and coordinated the activities and day to day responsibilities of all Travel Center associates.
  • Assisted with completing weekly inventories and ordering of product.
  • Oversaw customer feedback/surveys to improve overall service of the store.

Assistant Manager

BELLACINO'S PIZZA
04.2005 - 12.2009
  • Company Overview: A locally owned restaurant well known for the quality of food and service.
  • Responsible for all restaurant operations during scheduled shifts.
  • Key Achievements:
  • Trained and developed associates for all positions in the restaurant.
  • Managed all accounting aspects of the business.
  • Monitored and delivered exceptional service and quality food.

Education

GED -

Thornton Fractional South
Lansing

Skills

  • Management of Personnel Resources
  • Judgment and Decision Making
  • Management of Financial Resources
  • Service Orientation
  • Complex Problem Solving
  • Quality Control & Assurance
  • Customer Service Management
  • Training & Development
  • Social Perceptiveness
  • Policies & Procedures Adherence

Timeline

Title Specialist

Educators Credit Union
07.2019 - Current

Personal Assistant

THE BLACKSTONE REALTY GROUP
04.2019 - 07.2019

Housekeeping Aid

TUDOR OAKS SENIOR LIVING COMMUNITY
02.2019 - 04.2019

Head Teller

FIRST SAVINGS BANK OF HEGEWISCH
08.2015 - 02.2019

Shift Leader

PILOT TRAVEL CENTERS
12.2008 - 11.2016

Assistant Manager

BELLACINO'S PIZZA
04.2005 - 12.2009

GED -

Thornton Fractional South

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