Uzair Shahid
Annapolis,MD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at FedEx where I mentored new hires and improved package handling efficiency. Skilled in schedule management and customer service, I excel in fast-paced environments, ensuring safety and cleanliness while exceeding performance expectations.
Overview
6
6
years of professional experience
Work History
Rideshare Driver
Uber
10.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Assistant Manager
7-eleven
07.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Package Handler Trainer
FedEx
01.2020 - 08.2021
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Sealed containers and packages with glue, tape or other materials.
- Loaded and unloaded items from production line.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Package Handler
FedEx
04.2019 - 12.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier
Exxon Gas Station
03.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Lahore Grammar School
PakistanAssociate of Applied Science - Engineering Mechanics
Anne Arundel Community College
Arnold, MD09.2025
Skills
Invoicing and collections
Bookkeeping
Data inputting
Data Entry
Invoicing and Billing
Month-end reports
Payment Processing
Continuous Learning Attitude
Timeline
Rideshare Driver
Uber
10.2023 - Current
Assistant Manager
7-eleven
07.2022 - 12.2023
Package Handler Trainer
FedEx
01.2020 - 08.2021
Package Handler
FedEx
04.2019 - 12.2019
Cashier
Exxon Gas Station
03.2019 - 12.2019
High School Diploma -
Lahore Grammar School
Associate of Applied Science - Engineering Mechanics
Anne Arundel Community College
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