Summary

Overview

Work History

Education

Skills

Timeline

UZMA AFREEN

Aurora,CO

Summary

Detailed-oriented Human Resources graduate with 5 years of System Engineer experience and hands-on HRIS responsibilities, including employee data management, data auditing, reporting, system access administration, record maintenance, troubleshooting, and ensuring data accuracy and confidentiality. Seeking a talent Acquisition Analyst role where I can combine my HRIS expertise, analytical abilities, and communication skills to streamline recruitment process and create a positive candidate experience.

Overview

years of professional experience

Work History

Associate System Administrator

TTEC

Aurora, CO

10.2023 - 07.2026

User Onboarding and Offboarding: Created, modified, and deprovisioned user accounts in Active Directory and Microsoft Entra ID in accordance with employee status changes.
Access Control Management: Assigned user roles, security groups, and permissions to maintain compliance with security policies.
Access Control Management: Assigning appropriate user roles, security groups, and permissions to ensure compliance with security policies.
Account Troubleshooting: Resolving login issues, password management, and access queries for end-users.
Documentation and Auditing: Maintained accurate records of user provisioning and conducted access log audits to ensure adherence to security standards.
Documentation and Auditing: Maintaining accurate records of user provisioning, ensuring adherence to security standards, and auditing access logs.
Automation Support: Utilizing scripts (PowerShell, Python) or AI-assisted tools to streamline provisioning workflows.
Hardware Provisioning: Associating accounts with specific hardware assets (laptops, phones) and ensuring proper configuration during the onboarding process.
Compliance Audit: Verifying that employee files are complete and contain all legally required documents, such as compliance documents.
Client Coordination & Liaison: Acting as the main point of contact for different client departments or external clients to gather requirements, manage expectations, and coordinate project timelines.
Advanced Excel: Using pivot tables and VLOOKUPs to clean and analyze data.
Organizational & Administrative Skills: Time management, recordkeeping, and the ability to multitask effectively.

Math Tutor

Kumon

Superior

01.2018 - 06.2019

Tutored 30 students per week in private sessions using detailed lesson plans.
Explained math concepts in supportive environment, fostering student confidence and understanding.
Used positive reinforcement, repetition and review to help students master challenging material.
Supported students with helpful study habits and exam strategies.
Conducted group tutoring sessions to promote active engagement and critical thinking among students.
Developed study guides and exam preparation plans aligned with practice tests and school curricula, enhancing student readiness.
Met with students and discussed educational goals and expectations.

IT Generalist

CML Security

Erie

02.2018 - 05.2018

Developed procedures to ensure all systems met compliance criteria.
Supported large enterprise desktop deployment by imaging workstations from Windows 7 to Windows 10 on older computers.
Successfully administered user accounts. Installed and maintained Windows and desktop software.
Verified network connectivity from server to devices/client machine(s).
Configured server following specified instructions.
Managed servers, PCs, routers, and switches to ensure optimal performance and reliability.
Tested and isolated problems and repaired them, trained junior technicians.
Worked on configuring SQL server with minimum privileged access.
Managed asset inventory and deployed desktop images to enhance end-user setup.

System Engineer

Cyient Ltd.

Hyderabad

01.2016 - 01.2017

Managed help desk issues throughout their life cycle, from logging to categorization and resolution, ensuring compliance with SLAs and contractual turnaround times.
Generated weekly and monthly reports assessing team and application performance against SLAs, facilitating informed decision-making.
Responsible for handling escalations from internal Engineering and Professional Services teams. Assist development teams to improve quality of applications and support infrastructure.
Diagnosed application-related issues using infrastructure knowledge base, command line tools, and web applications, enhancing troubleshooting efficiency.
Manage IT spares and consumables, Inventory Management, physical verification of IT assets, asset stocking, initiate new purchases with appropriate approvals, vendor co-ordination.
Maintain Active Directory pertaining to Employee Records for new Hires viz, install, provide access to applicable systems and applications as well as handle Employee Exit process for terminations using Bombgar.

Associate Engineer

HCL Technologies