Uzma Khan
Artesia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Shoe city
Stanton, CA
04.2011 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
JCPenney
Lakewood, CA
10.2007 - 11.2009
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
Cashier
Shan grocery
Artesia, CA
04.2006 - 10.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Associate of Arts - English, Economics Art
Shibli College
India02.2005
High School Diploma -
Niswan inter college
IndiaAssociate of Arts -
Cerritos College
Norwalk, CABanking
Bellflower High School
15301 S. Mcnab Ave, Bellflower Ca 01.2011 - 06.2012
Skills
- Sales Monitoring
- Product and Service Knowledge
- Budget Management
- Team Building
- Business Development
- Retail Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Shoe city
04.2011 - 06.2023
Banking
Bellflower High School
01.2011 - 06.2012
Sales Associate
JCPenney
10.2007 - 11.2009
Cashier
Shan grocery
04.2006 - 10.2007
Associate of Arts - English, Economics Art
Shibli College
High School Diploma -
Niswan inter college
Associate of Arts -
Cerritos College
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