Uzoamaka Zoey Olugbala
Mobile,AL
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
PCH Hotels & Resorts
04.2024 - Current
- Warmly greets guests in a professional and hospitable manner, creating a pleasant atmosphere throughout guests’ stay
- Assign rooms based on room location, rate, room selling strategies, and guaranteed room types to ensure the best guest experience
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests
- Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail
- Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests
- Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings
- Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records
- Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies
- Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation
- Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously
Cashier
Michael’s Store
11.2023 - 01.2024
- Greet customers upon arrivals
- Inform customers on weekly sales and promotions
- Processes customer transactions by check, cash, debit or credit
- Assist customers in locating merchandise
- Pick and deliver pick-up orders
- Assemble merchandise displays
- Maintain a clean work area
Associate Recruiter (Remote)
Man Power Group
03.2022 - 04.2023
- Conducted phone interviews for financial and industrial companies
- Assisted potential candidates with the hiring process and onboard training
- Created job postings via Indeed and LinkedIn
- Attended weekly meetings with my client leaders to provide feedback, give updates, and brainstorm new strategies to meet goals
- Update daily reports using Excel
- Assisted clients with sourcing and emailing resumes
Paraprofessional
MCPSS
01.2021 - 05.2021
- Provides leadership for a class under the direction of the education teacher
- Assists in carrying out daily lessons as organized and planned by the teacher
- Assists the teacher with class procedures, (i.e
- Walking the children to and from the classroom, monitoring warm-up procedures, etc.)
- Assists the teacher with testing and grading procedures
- Works with the teacher in reinforcing class discipline rules
- Assists the teacher with developing equipment, playground apparatus, and indoor game activities
Sales Consultant
Office Depot
07.2015 - 07.2019
- Greet every customer with a warm smile
- Help customers locate items needed in the store
- Assist customers with customizing Business Cards, Stamps, Invitations, Programs, Large Format Printing
- Manage merchandise and front end responsibilities
- Provide exceptional and courteous sale services to customers
- Set weekly signage and sale displays
- Stock and Top Stock merchandise
- Check inventory for accuracy
Food Prep/ Cashier
Mobile Infirmary Health
11.2017 - 01.2018
- Prep menu items including salads, sandwiches, etc
- Cleans and sanitize all dishes in an efficient and timely manner following established guidelines
- Count registers, makes change and completes the related daily report accurately
- Assists with the daily cleaning of all serving areas
- Provide support to other positions as required
Education
Associate of Science - Business Administration
Bishop State Community College
Mobile, AL12-2025
High School Diploma -
Murphy High School
Mobile, AL05-2015
Skills
- Teamwork and interpersonal
- Planning and research
- Hospitality services
- Communication (verbal and written)
- Administrative skills
- Self- management
- Cash handling
- Problem Solving
- Time management
- Hospitality
- Data Entry
- Organization
- Time- Management
- Customer Escalation
- Microsoft Office Applications
Timeline
Front Desk Clerk
PCH Hotels & Resorts
04.2024 - Current
Cashier
Michael’s Store
11.2023 - 01.2024
Associate Recruiter (Remote)
Man Power Group
03.2022 - 04.2023
Paraprofessional
MCPSS
01.2021 - 05.2021
Food Prep/ Cashier
Mobile Infirmary Health
11.2017 - 01.2018
Sales Consultant
Office Depot
07.2015 - 07.2019
Associate of Science - Business Administration
Bishop State Community College
High School Diploma -
Murphy High School
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