Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uzoma Nwogwugwu

El Cajon,CA

Summary

Personable and knowledgeable IT Support professional with 17 years of experience assisting customers with various hardware and software related issues. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.

Overview

18
18
years of professional experience

Work History

Technical Consultant

Self Employed
El Cajon, CA
05.2018 - Current
  • Configured and maintained multiple computer systems and networks.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Diagnose and troubleshoot hardware and software issues
  • Perform disaster recovery operations, including data back-ups
  • Plan, coordinate, and implement network security measures, including endpoint hardening.
  • Design, development, maintenance and upgraded client websites
  • Building wireframes & prototypes which were then turned into functional and responsive digital products
  • Designed custom graphics for website and marketing
  • Designed web based content management system (CMS) application for various clients.
  • Provided assistance in troubleshooting networking issues and network device hardware failure.

  • Broad experience in Hardware/Software Installation, LAN/WAN set up, IT Troubleshooting, Network Administration, LAN/WAN connectivity & Maintenance.

Project Manager

Yazuwa Limited
Lagos, Nigeria
11.2016 - 03.2018
  • Developed and initiated projects, managed costs and monitored performance.
  • Coordinated and conducted performance reviews and operations to guarantee top business yield and best-effort results.
  • Supervised B2B & B2C e-commerce website development.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Maintained clear communication with precise technical writing to document and inform critical processes
  • Analyzed project scope with competitive analysis and customer interviews and feature requests
  • Set and met 95% of goal deadlines, allocated budget and worked across software, marketing and executive teams to ensure teams were properly resourced
  • Communicated progress and roadblocks to stakeholders, including executive management and made recommendations to remove roadblocks leading to on-time and on-budget delivery of project
  • Managed and coached several office employees, and assigned and evaluated workloads to ensure productivity
  • Designed and implemented helpful office processes and policies
  • Reviewed and maintained all vendor contracts, office equipment, online software, and supply inventory
  • Promoted healthy work environment for all employees by overseeing and mentoring internal office relationships, and utilizing effective communication and problem solving skills.

Director of Operations

Central Dispatch
Lagos, Nigeria
06.2011 - 03.2018
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw day-to-day operational activities in accordance with business objectives.
  • Recruited, supervised, and led staff up to 20, ensuring thorough training and confidence in individual work
  • Delegated and monitored clerical and administrative tasks to increase work flow
  • Built effective team of workers that increased customer satisfaction by setting values of quality and acknowledging and rewarding employees for outstanding work and challenges conquered
  • Maximized productivity by developing convivial atmosphere.
  • Interviewed applicants and hired new qualified staff members that contributed to company success
  • Initiated purchase order requests and led staff performance to meet clients need.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects

IT Team Lead

Eschoil Oil & Gas
Lagos, Nigeria
10.2009 - 06.2011
  • Led IT Team across company projects.
  • Saved $15,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Installed workstations, servers, network equipment
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Managed systems installations and implementations
  • Monitored team progress toward timely delivery of goals
  • Drafted reports and department policies.

IT Support Assistant

Field Offshore Design Engineering
Lagos, Nigeria
11.2005 - 09.2009
  • Configured hardware and software, set up peripherals such as printers and routers
  • Troubleshoot and fixed hardware or software issues
  • Assisted in preparing, maintaining and upholding procedures for logging, reporting and monitoring PC performance
  • Document, record, track and review all issues to improve productivity.
  • Accurately documented instances of hardware failure, repair, installation and removal.
  • Created, prepared and delivered reports to various departments
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 20 employees
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Education

Bachelor of Science - Economics

University of Uyo
Nigeria
06.2001

Skills

  • BASH, Command Line Interface (CLI)
  • Cloud Networking: Network ACLs, Amazon VPC, AWS Networking ACLs, AWS Security Groups, IAM
  • Networking: TCP/IP, DNS, NFS, NIS, SSH, DHCP, Cisco Routers / Switches and LAN
  • RHEL 6/7/8, Centos 6/7, Kali Linux, Ubuntu, Windows 2012 R2
  • Application Testing, Inventory Management, Performance improvement, Auditing
  • Operating Systems: Linux, Mac Os X, Windows 2000/2003 Sever
  • Advanced knowledge of LDAP, SAML, OpenID, Oauth
  • Virtualization Technologies: VMware ESX /ESXI 67, 70 Servers and Virtual Center server, VMWare, Oracle VirtualBox
  • DNS, DHCP, FTP, SFTP, SMTP
  • Experience with SAML, SSO, ADFS, and OAuth architecture, design, configuration, and maintenance

Timeline

Technical Consultant

Self Employed
05.2018 - Current

Project Manager

Yazuwa Limited
11.2016 - 03.2018

Director of Operations

Central Dispatch
06.2011 - 03.2018

IT Team Lead

Eschoil Oil & Gas
10.2009 - 06.2011

IT Support Assistant

Field Offshore Design Engineering
11.2005 - 09.2009

Bachelor of Science - Economics

University of Uyo

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Uzoma Nwogwugwu