Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Uzro Mamadniyozova

Brooklyn

Summary

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring a smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

2
2
years of professional experience

Work History

English and Math Tutor

Tvoi Repetitor
Bishkek
03.2024 - Current
  • Designed individual tutoring plans for students of different levels.
  • Assisted students of varying skill levels with understanding and excelling in studies.
  • Supported grade-level standards of math instruction to match or complement school lessons.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Moderator

English Zone
Bishkek
03.2024 - 07.2025
  • Attended professional development training to improve knowledge and skills.
  • Encouraged students to participate in class discussions, debates and activities to foster language development.
  • Prepared teaching materials such as and for use in classroom settings.
  • Facilitated small group activities to promote collaboration among students.
  • Taught English classes to students of various levels.

Front Desk Receptionist

Express Language Solutions
Brooklyn
09.2024 - 03.2025
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided administrative support including photocopying, faxing, and filing.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Recognized by management for providing exceptional customer service.

Manager

English House
Bishkek
12.2023 - 02.2024
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

English Tutor

English House
Bishkek
02.2023 - 02.2024
  • Asked key questions prompting specific student responses to assess tutoring session progress.
  • Recommended supplementary books, software, and other learning materials.
  • Prepared and administered tests to assess student understanding of course material.
  • Integrated technology into lessons when appropriate.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Helped students review and understand previous lessons to make connection with new lesson.

Education

High School Diploma -

Gymnasium 9
Dushanbe, Tajikistan
06-2020

Skills

  • Administrative support
  • Customer service
  • Data entry
  • Office communication
  • Problem solving
  • Time management
  • Conflict resolution
  • Feedback delivery
  • Schedule and calendar management
  • Fast learner
  • Task prioritization
  • Expert in Bitrix 24 software

Languages

English
Full Professional
Spanish
Limited
Russian
Native/ Bilingual

Timeline

Front Desk Receptionist

Express Language Solutions
09.2024 - 03.2025

English and Math Tutor

Tvoi Repetitor
03.2024 - Current

Moderator

English Zone
03.2024 - 07.2025

Manager

English House
12.2023 - 02.2024

English Tutor

English House
02.2023 - 02.2024

High School Diploma -

Gymnasium 9

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Uzro Mamadniyozova