Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanity Anaya

Fresno,CA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Store Associate

FedEx Office
01.2024 - Current
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cashier

JCPenney
11.2023 - 01.2024
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Lifted up to 60 pounds at once

Customer Service Representative

Target
05.2022 - 07.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier/Food Service Worker

UCSC Dining
09.2021 - 12.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Cleaned and organized kitchen, dining and service areas.
  • Learned other teammates' work tasks to train as backup.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Operated cash register to record transactions accurately and efficiently.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Sociology

Southern New Hampshire University
Hooksett, NH
08.2025

No Degree - Sociology

University of California - Santa Cruz
Santa Cruz, CA
05.2025

High School Diploma -

Monarch River Academy
Fresno, CA
05.2021

Skills

  • Cash Handling Accuracy
  • POS Systems
  • Cash Handling
  • Ability to Lift 40 pounds
  • Shipment Processing
  • Microsoft applications proficiency
  • Promotion and discount understanding
  • Friendly and Helpful
  • Store Cleanliness Maintenance
  • Register Opening and Closing
  • Returns and Exchanges Handling
  • Flexible Schedule Adaptability
  • Reliable and Responsible

Timeline

Store Associate

FedEx Office
01.2024 - Current

Cashier

JCPenney
11.2023 - 01.2024

Customer Service Representative

Target
05.2022 - 07.2022

Cashier/Food Service Worker

UCSC Dining
09.2021 - 12.2021

No Degree - Sociology

Southern New Hampshire University

No Degree - Sociology

University of California - Santa Cruz

High School Diploma -

Monarch River Academy

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Vanity Anaya