V CRUMITY
Rochester,NY
Summary
Resourceful and adaptable professional with over 18 years of experience in business operations, logistics, and financial oversight. Proven ability to manage complex billing systems, maintain HIPAA compliance, and lead cross-functional operations in high-pressure environments. Recent training in Medical Billing, Coding, and ICD 9-11 to complement a strong background in Accounting and Durable Medical Equipment (DME) provision. Known for a detail-oriented approach to global logistics and a commitment to delivering exceptional customer service in remote settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NATIONALLY REGISTERED DME PROVIDER / BUSINESS OWNER
Hair Etc LLC
Rochester, NY
04.2014 - Current
- Medical Billing: Manage end-to-end billing and collections for Durable Medical Equipment, specializing in cranial prostheses for medical hair loss.
- Regulatory Compliance: Maintain strict HIPAA compliance while handling sensitive patient data and medical records.
- Financial Oversight: Oversee daily financial operations including budgeting, inventory, and cash/card transactions.
- Client Management: Create personalized client experiences resulting in consistent retention and 5 consecutive “Best of Salons” awards.
REAL ESTATE AGENT
Berkshire Hathaway HomeServices
Rochester, NY
10.2017 - Current
- Contract Management: Guide clients through complex purchasing and leasing processes with strict adherence to Fair Housing regulations.
- Strategic Analysis: Conduct market evaluations and pricing analysis to provide data-driven recommendations.
LOGISTICS & INVENTORY ASSOCIATE (Intermittent)
Amazon / UPS
Rochester, NY
10.2016 - Current
- Process Efficiency: Processed shipments and inventory with high accuracy in fast-paced, high-volume environments.
- Tracking Systems: Utilized digital systems for real-time tracking, data management, and label creation to ensure timely delivery
CUSTOMER SERVICE REPRESENTATIVE (REMOTE CONTRACT)
PPL Solutions
Remote
11.2024 - 02.2025
- Logistics Coordination: Managed high-volume inquiries for the NYS CDPAP program, assisting with enrollment and logistical issue resolution.
- Data Accuracy: Utilized CRM tools to document complex inquiries and deliver prompt solutions in a remote environment.
Education
Bachelor of Science - Business, Minor in Accounting
Alfred University / Medaille College / Monroe Community College
2011
Medical Billing and Coding
Remote Training
Skills
- Financial & Medical: Medical Billing & ICD-10, HIPAA Compliance, Accounting, Budgeting & Expense Tracking
- Operations & Logistics: Logistics Management, Inventory Processing, Appointment Scheduling, Time Management
- Technology: Microsoft Excel (Advanced), CRM (Salesforce/QuickBooks), Database Management, Software Implementation
- Communication: High-Volume Call Handling, Phone Etiquette, B2B/B2C Relations, Patient Complaint Resolution
Certification
Real Estate License, Cosmetology License.
Timeline
CUSTOMER SERVICE REPRESENTATIVE (REMOTE CONTRACT)
PPL Solutions
11.2024 - 02.2025
REAL ESTATE AGENT
Berkshire Hathaway HomeServices
10.2017 - Current
LOGISTICS & INVENTORY ASSOCIATE (Intermittent)
Amazon / UPS
10.2016 - Current
NATIONALLY REGISTERED DME PROVIDER / BUSINESS OWNER
Hair Etc LLC
04.2014 - Current
Bachelor of Science - Business, Minor in Accounting
Alfred University / Medaille College / Monroe Community College
Medical Billing and Coding
Remote Training