Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

V Duer

Autryville,NC

Summary

Dynamic owner/operator at Great Paws Pet Spa with a strong focus on operations management and customer service. Successfully enhanced client satisfaction through effective communication and high-quality services. Proven ability in financial analysis and team leadership, fostering a positive work environment that improved employee retention and streamlined processes for increased profitability.

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Enterprising animal professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

32
32
years of professional experience

Work History

Owner/Operator

Great Paws Pet Spa
09.2010 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed routine maintenance on truck to keep in working order.

Animal Caretaker

Great Paws Pet Spa
09.2010 - Current
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
  • Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Responded to emergency situations, providing immediate care and stabilizing animals until veterinary assistance could be obtained.
  • Managed inventory of animal care supplies, ensuring availability of necessary items without overstocking.
  • Supported animal adoptions, matching pets with suitable families for successful rehoming.
  • Fostered safe environment, closely monitoring animal behavior to prevent aggression and injuries.
  • Enhanced animal well-being by conducting daily health checks and identifying signs of illness early.
  • Developed enrichment activities for animals, enhancing their mental and physical well-being.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assisted with development of animal behavior modification plans.

Education

Professional All Breed Dog Grooming

Colorado Career Academy
Aurora, SD
08-1992

General Studies

Angola High School
Angola, IN
01-1989

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Operations oversight
  • Inventory management
  • Payroll processing
  • Financial analysis
  • Budget development
  • Performance analysis
  • Financial planning
  • Business operations management
  • Client relationship management
  • Recruiting and hiring
  • Risk management
  • Cost management
  • Vendor negotiation
  • Regulatory compliance
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Equipment operation
  • Attention to detail
  • Verbal and written communication
  • Basic maintenance
  • Courteous and polite demeanor

Accomplishments

We were elected by the public, Best of Fayetteville 2015 and 2025

Timeline

Owner/Operator

Great Paws Pet Spa
09.2010 - Current

Animal Caretaker

Great Paws Pet Spa
09.2010 - Current

Professional All Breed Dog Grooming

Colorado Career Academy

General Studies

Angola High School

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