Vanessa Borja
Gilbert,AZ
Summary
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Rise 48
03.2023 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
Leasing Agent
PMG Property Management
11.2022 - 03.2023
- Utilized property management software to streamline and automate daily tasks.
- Made suggestions regarding promotions, advertisements and branding to attract new clients.
- Provided potential residents with information on availability, floorplans and amenities.
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
- Processed application and lease agreement by conducting rental history, credit check and background check.
- Kept updated records of property vacancies and lease renewals to proactively fill open units.
Sales Agent
Advosy Energy
08.2022 - 11.2022
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Conduct door to door and remote sales appointments.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Produced quotes, proposals and contracts as part of sales process.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
Customers Relations and Collections
Bridgecrest
04.2022 - 08.2022
- Develop strong and trusted relationship with customers through timely and accurate communications.
- Manage high volume of customer calls to ensure excellent customer service and satisfaction.
- Resolve customer issues in accurate and timely manner.
- Coordinate calls, meetings and communications between management and customers.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Report on collection activity and accounts receivable status.
Front Desk Receptionist
Honorhealth Scottsdale Shea Medical Center
01.2022 - 03.2022
- Greet and attend to patients in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Assist with admissions/treatment as per agreed protocols.
- Ensure that stock levels are adequate and orders are made timorously.
Server/Busser
Hyatt Regency Scottsdale and Spa
04.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Hyatt Regency Scottsdale
04.2018 - Current
- Kept close eyes on guests to quickly spot leaving guests and clear tables for future guests.
- Engaged in suggestive selling and other sales technique.
- Provided attentive service and proactively assessed guest needs.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean guests' areas.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2025
Skills
- Customer Service
- Microsoft
- Property tour
- Administrative
- Background Checks
- Sales and Marketing Aptitude
- Tenant Relations
- Community Engagement
- Property Showing
- Administrative Support
- Lease Writing
- Leasing and Sales
Languages
tagalog
Native or Bilingual
Timeline
Leasing Agent
Rise 48
03.2023 - Current
Leasing Agent
PMG Property Management
11.2022 - 03.2023
Sales Agent
Advosy Energy
08.2022 - 11.2022
Customers Relations and Collections
Bridgecrest
04.2022 - 08.2022
Front Desk Receptionist
Honorhealth Scottsdale Shea Medical Center
01.2022 - 03.2022
Server/Busser
Hyatt Regency Scottsdale and Spa
04.2018 - Current
Hostess
Hyatt Regency Scottsdale
04.2018 - Current
High School Diploma -
Maricopa Community Colleges - Paradise Valley Community College
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