Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincenzo Alastra

Southgate

Summary

Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.

Overview

9
9
years of professional experience

Work History

Sea Logistics Operational Care Specialist

Kuehne + Nagel
02.2024 - Current
  • Answering customer's queries through multi-channel communication streams.
  • Scheduling/tracking bookings in order to ensure a timely delivery of goods.
  • Maintaining accurate documentation and request any needed revisions.

Delivery Driver

DoorDash
08.2021 - Current
  • Completed deliveries in a timely fashion with little discrepancies
  • Assisted customers with any order compilations
  • Assured meals were kept in appropriate temperature controlled environments

Clinic Service Representative

Henry Ford Health System
12.2020 - 09.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported providers through coordinating all administrative operations.

Release & Classification Analyst

FedEx Trade Networks
04.2018 - 03.2020
  • Reviewed files, records and documentation in order to remedy held shipments.
  • Followed up with customers to acquire any needed/missing paperwork.
  • Increased efficiency by implementing automation tools.

Customer Service Representative

Walmart Supercenter
08.2015 - 04.2018
  • Binned/picked merchandise and correcting discrepancies using an inventory management system.
  • Assisted customers with returns, bill payments, and money transfers.
  • Trained and served as a peer coach for new sales associates.

Education

High School Diploma -

Anderson High School
Southgate, MI
06.2011

Skills

  • Native Italian speaker
  • Proficient with Microsoft Office
  • Able to type up to 70 WPM
  • Exceptional customer service
  • Quick learner
  • Detail-oriented
  • Strong work ethic
  • Excellent communication skills

Timeline

Sea Logistics Operational Care Specialist

Kuehne + Nagel
02.2024 - Current

Delivery Driver

DoorDash
08.2021 - Current

Clinic Service Representative

Henry Ford Health System
12.2020 - 09.2021

Release & Classification Analyst

FedEx Trade Networks
04.2018 - 03.2020

Customer Service Representative

Walmart Supercenter
08.2015 - 04.2018

High School Diploma -

Anderson High School

Similar Profiles

CREATE PROFILE
Vincenzo Alastra