Vincenzo Alastra
Southgate
Summary
Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.
Overview
9
9
years of professional experience
Work History
Sea Logistics Operational Care Specialist
Kuehne + Nagel
Detroit, MI
02.2024 - Current
- Answering customer's queries through multi-channel communication streams.
- Scheduling/tracking bookings in order to ensure a timely delivery of goods.
- Maintaining accurate documentation and request any needed revisions.
Delivery Driver
DoorDash
08.2021 - Current
- Completed deliveries in a timely fashion with little discrepancies
- Assisted customers with any order compilations
- Assured meals were kept in appropriate temperature controlled environments
Clinic Service Representative
Henry Ford Health System
Bloomfield Hills, MI
12.2020 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized patient files and streamlined operations to improve efficiency.
- Supported providers through coordinating all administrative operations.
Release & Classification Analyst
FedEx Trade Networks
Romulus, MI
04.2018 - 03.2020
- Reviewed files, records and documentation in order to remedy held shipments.
- Followed up with customers to acquire any needed/missing paperwork.
- Increased efficiency by implementing automation tools.
Customer Service Representative
Walmart Supercenter
Southgate, MI
08.2015 - 04.2018
- Binned/picked merchandise and correcting discrepancies using an inventory management system.
- Assisted customers with returns, bill payments, and money transfers.
- Trained and served as a peer coach for new sales associates.
Education
High School Diploma -
Anderson High School
Southgate, MI06.2011
Skills
- Native Italian speaker
- Proficient with Microsoft Office
- Able to type up to 70 WPM
- Exceptional customer service
- Quick learner
- Detail-oriented
- Strong work ethic
- Excellent communication skills
Timeline
Sea Logistics Operational Care Specialist
Kuehne + Nagel
02.2024 - Current
Delivery Driver
DoorDash
08.2021 - Current
Clinic Service Representative
Henry Ford Health System
12.2020 - 09.2021
Release & Classification Analyst
FedEx Trade Networks
04.2018 - 03.2020
Customer Service Representative
Walmart Supercenter
08.2015 - 04.2018
High School Diploma -
Anderson High School