Summary
Accomplishments
Skills
Work History
Education
Additional Information
Languages
References
Overview
Generic

Vada Sherrill

Jacksonville,IL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and diversity and inclusion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplishments

    I wrote and published a book that assists the public in understanding and managing health care insurance.

    ISBN

    9781420883688

Skills

  • Project Management
  • Workflow Optimization
  • Mail Handling
  • Research
  • Multi-Line Phone Proficiency
  • Administrative Support
  • Strong Problem Solver
  • Public speaking
  • Communication
  • Bookkeeping

Work History

Bilingual Administrative Assistant

Central Laborers’ Pension, Welfare and Annuity Funds
04.2015 - Current
  • Communicated effectively via telephone, email and in person with active and retired clients
  • Updated, entered and reviewed customer data.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Communicated with people from various cultures and backgrounds on application processes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on duplicate membership accounts to be merged and resolved
  • Developed and maintained courteous and effective working relationships.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Educated customers on company systems, form completion, and access to services.

Customer Agent

PCG Consulting Group
06.2021 - 09.2022
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with customer to understand needs and concerns.

Customer Advocate

BCBS of Illinois (Health Care Services Corp.)
10.1999 - 06.2013
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.


  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Contacted outside providers on behalf of customers to help solve problems.


Education

Career Diploma - Medical Insurance Billing

Penn Foster Career School
Scranton, PA
04.2014

AGE (Associate in General Education Degree) - Primary focus on learning Spanish and Medical Terminology.

Lincoln Land Community College
Springfield, Illinois
05.2009

Additional Information

25, Previously with Central Laborers’, I worked as a “floater” performing duties for all 3 departments. My primary duties were with Employer Contributions where I worked reaching out to new members and getting their addresses updated and assisting them with understanding their benefits. I worked with welfare by mailing out payments and EOBs to providers and members and before that, I worked in the eligibility and enrollment department for 4 of my 6 years. I helped all departments with translating documents from Spanish to English and assisting with the calls and inquiries of Spanish speaking members. I assisted pension and annuity by locating the addresses of members whose mail was returned, allowing these members to realize the benefits and monies that they have available to them., I have enlisted volunteers at the animal shelter in our area and I offer to train them on how to handle the animals safely and with care. I have been called upon to train and teach those at work the skills and ideas that I have learned to make our workdays more productive. I have written and published a book about health insurance titled ‘Managing Your Managed Care’ and that book was written to help ones understand and utilize medical insurance effectively.

Languages

Spanish
Limited Working

References

Jan Terry (former director with Lincoln Land Community College at Jacksonville) Tina Hungerford (Student Work Coordinator for the Illinois School for the Deaf) Aaron Stewart (Facilities Business Manager with the University of Illinois at Springfield)

Overview

24
24
years of professional experience

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Vada Sherrill