Vada Young
Hammond,IN
Summary
Dynamic professional with proven expertise in customer service and critical thinking, honed at Illinois Dermatology Institute, LLC. Excelled in enhancing customer loyalty and streamlining operations, demonstrating exceptional active listening and computer proficiency. Achieved significant improvements in customer satisfaction and operational efficiency, embodying a commitment to excellence and innovation in customer relations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Illinois Dermatology Institute, LLC
08.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Receptionist
Northwest Indiana Dermatology
03.2021 - 11.2023
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Facilitated smooth office operations with timely ordering of supplies and inventory management.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
Education
GED -
Tf South High School
Lansing, IL06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Customer relations
- Call center operations
- Call management
- Scheduling
Timeline
Customer Service Representative
Illinois Dermatology Institute, LLC
08.2023 - 12.2024
Customer Service Receptionist
Northwest Indiana Dermatology
03.2021 - 11.2023
GED -
Tf South High School
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