Vadhana Be
Chicago,IL
Summary
Resourceful professional in executive support, known for high productivity and efficient task completion. Specialize in advanced scheduling, document management, and confidential correspondence handling. Excel in time management, problem-solving, and communication, ensuring seamless operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Portfolio Alignment Partners
Chicago, IL
09.2021 - Current
- Assisting the executive team by coordinating and managing daily schedules and appointments
- Facilitated effective communication between executives, clients, and internal teams
- Conducted comprehensive research and prepared high-quality reports and presentations
- Streamlined administrative processes by implementing innovative systems and tools,
- Handled confidential information with discretion and integrity.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Managed daily invoices, reports and proposals.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Developed and implemented onboarding plans for new hires.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
Virtual Assistant
Busy Be Virtual Assistance
Chicago, IL
08.2015 - 04.2024
- Assisted in overall marketing plan for clients
- Enter, track and generate reports for revenue and statistics
- Develop standard orientation information about client's operations
- Streamlined administrative processes by implementing efficient organizational tools
- Managed a high-volume email inbox, responding to client inquiries within a 24-hour timeframe and ensuring exceptional customer satisfaction
- Coordinated and executed complex travel arrangements, including flights, accommodations, and itineraries, for a team of executives, ensuring smooth travel experiences
Customer Service Manager
MGT Industries
Los Angeles, CA
04.2013 - 09.2014
- Spearheaded a team of customer service representatives, providing ongoing training, guidance, and support to ensure top-notch service delivery and customer satisfaction
- Developed and implemented efficient processes and procedures to streamline customer service operations
- Resolved escalated customer inquiries and complaints promptly and effectively, maintaining a high level of professionalism and ensuring customer retention and loyalty
- Conducted regular performance evaluations, recognized outstanding achievements, and provided constructive feedback to team members
Customer Service Manager
FAM LLC
Commerce, CA
08.2009 - 04.2013
- Analyzed customer service performance, identified trends in expenditures and responsible for making recommendations for process improvements
- Successfully led and mentored customer service representatives
- Implemented and streamlined new customer service processes
- Developed and delivered comprehensive training programs for new hires
- Proactively identified and resolved customer escalations, ensuring prompt resolution and maintaining customer retention
Education
MBA - Business Administration
University of Phoenix
05.2015
Bachelor of Science - Business Management
University of Phoenix
11.2012
Skills
- Administrative support specialist
- Business administration
- Self-starter
- Email management
- Conflict management
- Filing and data archiving
- Spreadsheet tracking
- Document preparation
- Mail management
- Invoice processing
- Appointment setting
- Customer service
- Payroll coordination
- Onboarding Initiatives
Timeline
Executive Assistant
Portfolio Alignment Partners
09.2021 - Current
Virtual Assistant
Busy Be Virtual Assistance
08.2015 - 04.2024
Customer Service Manager
MGT Industries
04.2013 - 09.2014
Customer Service Manager
FAM LLC
08.2009 - 04.2013
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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