Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vadia Nicolas

Summary

Motivated professional well trained in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10+-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft and windows .

Overview

2026
2026
years of professional experience

Work History

Security Guard

Allied Universal
03.2015 - Current
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols every spot and investigate concerns.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Call Center Agent

Teleperformance
12 2010 - 07 2024
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Customer Service Phone Agent

Alorica
09 2024 - 01 2025
  • Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
  • Participated in ongoing training programs, staying up-to-date on company policies and offerings.
  • Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
  • Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.

Retention Specialist

DIRECTV
03.2022 - 02.2024

Front End Cashier1

Walmart
02.2009 - 10.2010
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Education

High School Diploma -

American Worldwide Academy
Miami, FL
4.2019

Skills

  • Superb Surveillance Skills
  • Inbound and Outbound Calling
  • Retail store support
  • Professional telephone demeanor
  • Good listening skills

Languages

French
Native or Bilingual

Timeline

Retention Specialist

DIRECTV
03.2022 - 02.2024

Security Guard

Allied Universal
03.2015 - Current

Front End Cashier1

Walmart
02.2009 - 10.2010

Call Center Agent

Teleperformance
12 2010 - 07 2024

Customer Service Phone Agent

Alorica
09 2024 - 01 2025

High School Diploma -

American Worldwide Academy

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Vadia Nicolas