Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Vadim Kogan

Natick,MA

Summary

Experienced and passionate customer service professional, skilled in managing teams and enhancing dining experiences for over 80 residents in a high-end retirement home. Successfully implemented a motivational system to boost team performance. As an Assistant Manager at a convenience store chain, efficiently oversaw operations, led a dedicated team, and upheld high standards of quality. Renowned for fostering effective communication and delivering optimal solutions, consistently dedicated to creating memorable customer experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Lead Server

Longhorn Village Retirement Community
11.2023 - 04.2024
  • Created a competitive and positive environment by collecting positive resident comments about each server, tallying them, and awarding the server with the most comments a monthly gift card.
  • Efficiently ran the dining room of over 80 residents, coordinating closely with kitchen staff and management to ensure seamless service and address special dietary needs.
  • Provided essential medical care, including performing CPR and spotting signs of behavior changes, injury risks, and other health concerns.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among a team of 15 servers.
  • Guided and supported residents, particularly those with dementia or mental health declines.
  • Maximized the resident dining experience by kneeling to the eye level of residents, showing respect, and ensuring clear communication.

Assistant Manager

Refuel Operating Company
07.2023 - 10.2023
  • Managed opening and closing procedures, ensuring the store was prepared for business each day and secured at night.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment score above a 95% to enhance the customer experience.
  • Led a team of employees, delegating tasks effectively to maintain a high-quality, clean, and well-stocked store environment.
  • Handled accounting responsibilities, including processing over 10 invoices a shift, managing orders, and maintaining accurate financial records.
  • Facilitated clear and effective communication between employees and management, addressing concerns promptly and finding optimal solutions for both team members and the store.

Education

High school diploma -

Vandegrift High School
Austin, TX
05.2023

Skills

  • Operations Management

  • Customer service

  • Leadership

  • Restaurant Experience

  • Financial Management

  • Dementia Care

  • Medical terminology

  • Bilingual

  • Administrative experience

  • Phone etiquette

  • Patient care

  • Computer literacy

Certification

  • Food Handler Certification, 10/01/23, 10/01/25
  • TABC Certification, 10/01/23, 10/01/25
  • BACE (Bio-technician Assistant Certification Exam)
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Lead Server

Longhorn Village Retirement Community
11.2023 - 04.2024

Assistant Manager

Refuel Operating Company
07.2023 - 10.2023

High school diploma -

Vandegrift High School

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Vadim Kogan