Vadim Yakovenko
Parma,Ohio
Summary
Dedicated IT System Administrator with a strong focus on customer satisfaction and technical expertise. Proven track record in resolving user issues efficiently, often on the first interaction, by leveraging critical thinking and troubleshooting skills. Experienced in guiding users through ticketing processes and providing comprehensive remote support via phone, email, and other technologies. Known for being detail-oriented, ethical, and committed to maintaining compliance with IT procedures. Seeking to apply my skills and grow within a dynamic IT environment, contributing to the success of the company.
Overview
3
3
years of professional experience
Work History
SERVICE DESK TECHNICIAN
FLYNN RESTAURANT GROUP
Independence, Ohio
01.2023 - Current
- Experienced in diagnosing and resolving hardware/software issues on Windows 10/11
- Managed OS migrations, including Windows 11 transitions
- Hands-on experience setting up and managing Hyper-V virtual machines
- Familiar with SharePoint site administration, including permissions management and access control configuration
- Regularly used ServiceNow for detailed issue documentation and resolution tracking, ensuring compliance with IT best practices
Assistant IT Administrator
Nidec Motor
Cleveland, OH
10.2024 - 02.2025
- Manage and maintain IT infrastructure, including servers, networks, and cloud-based services.
- Provide technical support and troubleshooting for hardware, software, and network-related issues across multiple departments.
- Oversee user account management, security configurations, and access control.
- Assist in system upgrades, data backups, and disaster recovery planning. Collaborate with teams to enhance IT operations and improve overall efficiency.
- Maintain documentation, and ensure compliance with company policies and industry standards.
NATURAL GAS TECH
Clean Energy
Parma, Ohio
08.2022 - 01.2023
- Managed time and attendance records, as well as inventory lists, ensuring accurate and up-to-date documentation
- Maintained and serviced multiple sites across Northern Ohio, demonstrating strong organizational and time management skills
- Coordinated the scheduling of maintenance activities and facility usage, ensuring efficient operations
- Regularly took charge of responsibilities, showing reliability and the ability to work independently while maintaining effective communication with team members and clients
Education
ASSOCIATES IN -
Cuyahoga Community College
Parma, Ohio02.2019
Skills
- Technical Support & Troubleshooting
- OS Migrations
- Virtualization
- Documentation & Ticketing
- Time Management & Organization
- Communication & Collaboration
Personal Information
Title: IT System Administrator
Timeline
Assistant IT Administrator
Nidec Motor
10.2024 - 02.2025
SERVICE DESK TECHNICIAN
FLYNN RESTAURANT GROUP
01.2023 - Current
NATURAL GAS TECH
Clean Energy
08.2022 - 01.2023
ASSOCIATES IN -
Cuyahoga Community College
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