Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Timeline
Generic

Vaea Carlmark

Mililani Town

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Hawaiian Airlines
Honolulu
05.2024 - Current
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Managed team of XX employees, conducting performance evaluations and facilitating professional development.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Enforced federal, state, local and company rules for safety and operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Presented performance and productivity reports to supervisors.
  • Managed scheduling, training and inventory control.

Lead Ramp Agent

Horizon Air
Bellingham
08.2017 - 05.2024
  • Provided customer service to meet travel requirements of all passengers, which includes: welcome greetings, processing of ticket confirmation, check-in, seat assignments, and luggage check-in
  • Provided assistance to minors, disable/handicapped passengers
  • Determined flight close-out times and completed and verified flight forms.

Child Youth Services MWR Hawai'i
12.2015 - 08.2017
  • Helped children reach milestones in the area of self- care
  • Developed professional relationships with parents
  • Maintained daily records of children's individual activities, behaviors, meals and naps
  • Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation.

Server

Chili's Bar & Grill Restaurant
04.2012 - 01.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

AS - Business Administration

Whatcom Community College
Kellogg, Bellingham, WA

High School Diploma - General Studies

Mililani High School
Mililani, HI
2008

Skills

  • Coordinate loading and unloading
  • Sorting baggage and freight
  • Assisted with towing and pushback
  • Performing minor aircraft
  • Servicing such as cleaning cockpit
  • Windows or repairing flushes
  • Reporting about breakdowns to
  • Supervisors and adhering to health
  • And safety procedures
  • Constructed daily and long-term
  • Schedules of activities Implemented
  • Tactics that promoted physical
  • Development Improved language
  • Development, social skills, and
  • Understanding of basic scientific and
  • Mathematical concepts by using age
  • Appropriate games and teaching
  • Aids
  • Attention to Detail
  • Active Listening Skills
  • Build Customer Loyalty
  • Positive Attitude
  • Knowledge of Microsoft
  • Office
  • Strong Interpersonal Skills
  • Able to Remain courteous
  • And calm at all times, even
  • During moments of intense
  • Operational management
  • Performance evaluation
  • Root cause analysis
  • Regulatory compliance
  • Conflict resolution
  • Team leadership
  • Employee training
  • Effective communication
  • Strategic planning
  • Task delegation
  • Documentation and reporting
  • Safety procedures
  • Employee relations and conflict resolution
  • Troubleshooting and problem solving
  • Team building/leadership

Skills

  • Customer displeasure
  • Detail Oriented
  • Excellent Time
  • Management
  • Server / Wait Staff Chili's Grill & Bar
  • Mar. 2014 - Dec. 2015
  • Helped children reach
  • Milestones in the area of self-
  • Care.
  • Developed professional
  • Relationships with parents
  • Maintained daily records of
  • Children's individual activities,
  • Behaviors, meals and naps..

Accomplishments

  • Received a SOAR Award In February 2024 for demonstrating an exceptional commitment to safety through exceptional performance of duties, reporting excellence and/or safety innovation.

Timeline

Manager of Operations

Hawaiian Airlines
05.2024 - Current

Lead Ramp Agent

Horizon Air
08.2017 - 05.2024

Child Youth Services MWR Hawai'i
12.2015 - 08.2017

Server

Chili's Bar & Grill Restaurant
04.2012 - 01.2016

AS - Business Administration

Whatcom Community College

High School Diploma - General Studies

Mililani High School

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