Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaedra Hall

Columbus,OH

Summary

A skilled communicator with active listening abilities, adept at adapting to diverse customer needs. Experienced in multitasking, managing multiple children at one time, and planning activities in a daycare setting while maintaining daily communication with parents. Calm and patient under pressure, able to handle difficult situations and conflicts effectively. Possessing transferable skills, including communication, multitasking, and a composed demeanor, to excel in a customer service role. With a professional background in daycare ownership and management, also experienced in scheduling, finance management, and organization. Additional skills include utilizing technology for learning objectives, building rapport, guiding individuals, attention to detail, problem-solving, and conflict resolution. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Attentive daycare operator with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children.

Overview

32
32
years of professional experience

Work History

Daycare Owner/Provider

Creative Hearts Daycare
01.1998 - Current
  • Introduces and makes lesson plans
  • Demonstrates group ethic and community through child's play
  • Built respectful rapport with children and parents
  • Managed progress reports for 5-6 children at a time
  • Kept track of business finances and records.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Key Holder/customer Service

1/2 Off Cards
01.1993 - 01.1998
  • Facilitated customer communication and problem resolution
  • Trusted with key holder duties, including opening and closing the store
  • Managed balancing all the registers and records along with making bank deposits
  • Generated work schedules for employees to ensure optimal coverage
  • Managed and organized inventory and supplies.

Education

Skills

  • Utilize technology in learning objectives while creating multiple schedules based on individual needs
  • Build and maintain respectful rapport to make a safe and loving space for others to be themselves
  • Guides people in following instructions
  • Effective, patient communication
  • Flexibility while multitasking
  • Attention to details
  • Problem-solving skills
  • Conflict resolution
  • Ability to remain calm and composed in stressful situations
  • Health and safety
  • Care Planning
  • Activities Planning
  • Social Development

Timeline

Daycare Owner/Provider

Creative Hearts Daycare
01.1998 - Current

Key Holder/customer Service

1/2 Off Cards
01.1993 - 01.1998

Vaedra Hall