Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaela Blackwell

Thornton,CO

Summary

I have worked in the customer service industry for almost 9 years now; due to this my communication, multi-tasking and observation skills are something I take pride in. I am very interested in the position to wish to grow my skillset and learn more.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Community Association Manager

The Management Trust
03.2021 - Current
  • Assisted in implementation of community support services in alignment with needs.
  • Carry out day-to-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Prepare documents, ancillary reports, and presentations for executives and board members using advanced software proficiencies.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.

Bartender

Matanuska Brewing
03.2018 - 08.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Preformed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drink orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Manager

Pizza Hut
01.2017 - 03.2018
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Reported issues to higher management with great detail.

Education

General Studies -

University of Anchorage Alaska
Anchorage, AK

High School Diploma -

Chugiak High School
Chugiak, AK
05.2016

Skills

  • Decision making
  • Technical support
  • Communication
  • Multi-tasking
  • Ability to work under pressure
  • Self-Management
  • Organization
  • Complaint resolution
  • Information security
  • Data entry
  • Financial budgeting and reporting
  • Microsoft office

Certification

BLS Healthcare Provider CPR/AED

Timeline

Assistant Community Association Manager

The Management Trust
03.2021 - Current

Bartender

Matanuska Brewing
03.2018 - 08.2020

Manager

Pizza Hut
01.2017 - 03.2018

General Studies -

University of Anchorage Alaska

High School Diploma -

Chugiak High School

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Vaela Blackwell