Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vahan Harutunian

Glendale,CA

Summary

Highly motivated college student seeking an entry level position. Well organize, Innovative and attentive to details with outstanding follow-through. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Optometric professional prepared for role in advanced eye care. Brings in-depth experience in patient assessment, diagnostic testing, and maintaining meticulous patient records. Focuses on team collaboration and adaptability, ensuring seamless operations in dynamic environments. Proficient in ocular imaging and patient communication.

Optometric Technician with 2 and a half years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages.

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Engages with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.

Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, providing testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.

Overview

5
5
years of professional experience

Work History

Optometric Technician/Back Office Assistant

California Eye Center Optometry
04.2023 - 08.2024
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

CUSTOMER SERVICE/Inside Sales Representative

DUNN EDWARD
04.2022 - 08.2022
  • Assisted customers with their needs and products and Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Performed top sales of materials
  • Performed warehouse routines to make it look professional
  • Partnered up with many different people at the job to work on different things assigned.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service/File Clerk

LC Billing Corp
06.2019 - 07.2021
  • Approached all encounters with clients in a friendly, efficient and service-oriented manner
  • Answered incoming calls and questions about bills and invoices
  • Helped train 2 new front desk agents
  • Reduce office supply expenses by 42% by developing a tool to track and compare prices from different suppliers
  • Print out, invoices, and sent out 60+ on a monthly basis
  • Performed general office duties such as typing, operating office machines, and sorting
  • mail.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drafted invoices for completed work.

Education

Liberal Art/ Psychology -

Glendale Community College
Glendale, CA
01-2026

Skills

  • Skills and Interests
  • Call Documentation
  • Customer Data Confidentiality
  • Detail oriented, Excellent communication and interpersonal skills
  • Word, Excel and Power point
  • Excellent organizational and communication skills, including independent writing skills
  • Appointment scheduling
  • Visual field testing
  • Retinal photography
  • Patient testing

Languages

Armenian
Full Professional
English
Full Professional

Timeline

Optometric Technician/Back Office Assistant

California Eye Center Optometry
04.2023 - 08.2024

CUSTOMER SERVICE/Inside Sales Representative

DUNN EDWARD
04.2022 - 08.2022

Customer Service/File Clerk

LC Billing Corp
06.2019 - 07.2021

Liberal Art/ Psychology -

Glendale Community College
Vahan Harutunian