Vahap Furkan Suyungutmus
Marble Falls,TX
Summary
Dependable Server/Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Simply Pho House
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Bear King Brewing Company
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bellhop
Fairmont Hotel Austin
09.2022 - 11.2022
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Posted and maintained public area signage for hotel.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Education
Associate of Science - Aviation Management And Operations
Niscentasi University
Istanbul Turkey06.2022
Civil Air Transportation Management - Steward Managment
Bilgi Üniversite
Istanbul, Turkey06.2020
High School Diploma -
High School
Istanbul Turkey05.2018
Skills
- To-Go Order Preparation
- Guest Relations Management
- Performance Improvement
- Guest Seating
- Food Safety Oversight
- Table Monitoring and Turnover
- Dining Room Monitoring
- Item Promotion
- Quality Control
- Food and Beverage Pairings
- Daily Specials Memorization
- Billing and Payment Processing
- Greeting and Seating Guests
- Workflow Coordination
- Condiment Refilling
- Waiting Tables
- Server Training
- Suggestive Selling
- Pos Operation
- Food Sales and Promotion
- Guest Satisfaction
- Table Bussing
Certification
- Certified TABC & Food Handlers
Timeline
Server
Simply Pho House
01.2023 - Current
Server
Bear King Brewing Company
12.2022 - Current
Bellhop
Fairmont Hotel Austin
09.2022 - 11.2022
Associate of Science - Aviation Management And Operations
Niscentasi University
Civil Air Transportation Management - Steward Managment
Bilgi Üniversite
High School Diploma -
High School
- Certified TABC & Food Handlers
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