Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vahida Bastien

Miami ,FL

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Anticipates trouble and take steps to intervene, diffusing situations. Keen eye for detail, alert, attentive and vigilant at all times. Knowledgeable and dedicated customer service provider.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Gatehouse Guard

Elite Guard
Sunny Isles Beach, FL
11.2021 - Current
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Checked identification of persons entering and exiting property to eliminate unauthorized visitors.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Security Officer

Miami Country Day School
Miami, FL
08.2021 - 11.2021
  • Communicated with site personnel by relaying information via radio
  • Monitored gate areas and addressed security situations with management
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV as well as fire alarms via centralized electronic interface
  • Used signs, hand signals and flags to control car and foot traffic conditions upon dismissal
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates

Security Officer

The St. Regis Bal Harbour Resort
Miami Beach, FL
01.2021 - 08.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Provided security escort monitoring to high profile guests
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Maintained open communication with team members via radio
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Delivered exceptional level of efficient service to each customer by listening to concerns and answering questions while handling challenging situations with ease.

Security Operations Area Specialist

First Service Residential
Miami, FL
02.2020 - 12.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Processed efficient , accurate cash, check, debit, and credit card payments For Valet Tickets using Point-of-Sale system
  • Inspected incoming & outgoing shipments. Completed daily package tracking log to verify accuracy and prevent errors
  • Maintained excellent knowledge of Emergency Response & Procedures
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Updated customer accounts with add-on room charges, and room service bills
  • Confirmed relevant guest information and payment methods to prevent fraud

Event Security Officer

Soho Beach House
Miami Beach, FL
11.2019 - 02.2020
  • Controlled access to restricted areas by verifying credentials to protect high-profile visitors
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Maintained open communication with security team members and building supervisors, staff via radios
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public

Security Officer

Prime 112 Steakhouse
112 Ocean Dr, Miami Beach, FL
08.2019 - 11.2019
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds every hour
  • Sent in reports through text message every hour
  • Signed off and checked in scheduled bread delivery every morning at 5am
  • Performed Check ins , gave access to Laundry & Linen Service every morning

Education

Some College (No Degree) -

Miami Dade College Wolfson Campus
Miami, FL

High School Diploma -

North Miami Senior High School
North Miami, FL
05.2015

Skills

  • Learn & Works well in fast-paced environments
  • Great Time management , Sense of Urgency , Takes initiative
  • Strong Customer service, communication & interpersonal skills
  • Technologically savvy
  • Highly Organized & Detail oriented
  • Microsoft Office expertise
  • Computer Literate
  • Telephone etiquette
  • Cash Handling
  • POS system operations
  • Flexible & Adapt to changes quickly

Certification

Security Officer

Crime and Accident Prevention

Legal Issues & Civil Liability

First Aid CPR/AED Certified

Emergency Procedures

Patrol Techniques & Observation Techniques

Incident Report Writing

Fire Detection and Suppression

Terrorism Awareness

Timeline

Gatehouse Guard

Elite Guard
11.2021 - Current

Security Officer

Miami Country Day School
08.2021 - 11.2021

Security Officer

The St. Regis Bal Harbour Resort
01.2021 - 08.2021

Security Operations Area Specialist

First Service Residential
02.2020 - 12.2020

Event Security Officer

Soho Beach House
11.2019 - 02.2020

Security Officer

Prime 112 Steakhouse
08.2019 - 11.2019

Some College (No Degree) -

Miami Dade College Wolfson Campus

High School Diploma -

North Miami Senior High School

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Vahida Bastien