Vahidin Masinovic
Bartlett,IL
Summary
With a proven track record at Midland Paper and CR Express, I excel in route planning and customer service, ensuring timely deliveries and enhancing client satisfaction. My leadership in operations management and expertise in transportation safety have significantly boosted efficiency and reliability, making me a dependable asset to any team.
Overview
10
10
years of professional experience
Work History
Truck Driver
Midland Paper
Wheeling, IL
11.2018 - 03.2021
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Obtained signatures needed to complete and process paperwork.
- Verified load against shipping papers to ensure accuracy of shipment.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Followed regular schedule of pickups for individual customers and groups.
Operations Manager
CR Express
Elk Grove Village, IL
01.2011 - 01.2016
- Prepared staff work schedules and assigned team members to specific duties.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Addressed customer concerns with suitable solutions.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw financial management, budget management, accounting and payroll activities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Performed cost analysis for various projects to determine budget requirements.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delegated work to staff, setting priorities and goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Created detailed reports on the performance of individual departments within operations.
- Built strong operational teams to meet process and production demands.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Safet Krupic
Bosnia And Hercegovina05-1990
Skills
- Commercial driving
- Transportation safety
- Customer service
- Route management
- Verbal and written communication
- Schedule management
- Safe driving practices
- Route planning
- Attention to detail
- Adherence to regulations
- Traffic law knowledge
- Emergency response readiness
- Dependable and reliable
- Customer-oriented
- Safe driving
- Strong work ethic
- Accurate record keeping
- Delivery scheduling
Languages
English
Professional
Croatian
Professional
Timeline
Truck Driver
Midland Paper
11.2018 - 03.2021
Operations Manager
CR Express
01.2011 - 01.2016
High School Diploma -
Safet Krupic
Similar Profiles
Kristie ThomasKristie Thomas
Inside Sales Representative/Order Processor at Midland PaperInside Sales Representative/Order Processor at Midland Paper
Daniel CierraDaniel Cierra
Warehouse/Forklift Inventory Coordinator at Midland Paper PackagingWarehouse/Forklift Inventory Coordinator at Midland Paper Packaging
Mayra GutierrezMayra Gutierrez
Classroom Instructional Facilitator at Midland Freshman High School/Midland High SchoolClassroom Instructional Facilitator at Midland Freshman High School/Midland High School