Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vaibhav Gaikwad

Summary

Creative UX Designer with 5 years developing innovative, approachable user experience frameworks for design and planning products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption.

Overview

7
7
years of professional experience

Work History

Information Technology Assistant

Thomas Jefferson University
05.2021 - 04.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.

User Experience Researcher & Design Team Lead

Design Studio Architects (UK)
05.2017 - 10.2020
  • Presented designs and solutions to senior staff, evangelizing for user-centric design decisions.
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Managed cohesive design quality across 50+ projects, adhering to prescribed themes and functional choices.
  • Analyzed user feedback to influence future updates, ameliorating user concerns and pain points during subsequent patch cycles.
  • Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
  • Performed manual testing on UX design elements and complete designs, authoring feedback reports for use in future updates.

Assistant Designer and Researcher

S.P Architects
03.2015 - 05.2017
  • Delivered highly innovative concepts under stringent deadlines.
  • Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design.
  • Supported senior designer with mockups, material searches and specifications for designs.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Constructed scale models and figures to demonstrate concepts and design elements.

Education

Master of Science - User Experience And Interaction Design

Thomas Jefferson University
Philadelphia, PA

Bachelor of Arts - Architecture

Savitribai Phule University
Pune,MH

Skills

  • User Experience Design (UX)
  • Adobe Systems Adobe Creative Cloud
  • Mockups and Prototypes
  • Quantitative Analysis
  • Visual Design
  • Information Architecture
  • Digital Design
  • Usability Testing
  • Google Analytics
  • Interaction Design
  • Mobile Application Design
  • Interface Design and Implementation

Timeline

Information Technology Assistant

Thomas Jefferson University
05.2021 - 04.2022

User Experience Researcher & Design Team Lead

Design Studio Architects (UK)
05.2017 - 10.2020

Assistant Designer and Researcher

S.P Architects
03.2015 - 05.2017

Master of Science - User Experience And Interaction Design

Thomas Jefferson University

Bachelor of Arts - Architecture

Savitribai Phule University
Vaibhav Gaikwad