Vaibhave Kakkar
Management
Buffalo,NY
Summary
Results-driven Manager proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Deli General Manager
Pilot Flying J Travel Center
Corfu, NY
03.2021 - Current
- Managed budget implementations, employee evaluations, and contract details
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Introduced new methods, practices, and systems to reduce turnaround time
- Formulated policies and procedures to streamline operations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Mitigated business risks by working closely with staff members and assessing performance
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Trained new employees on proper protocols and customer service standards
- Reported issues to higher management with great detail
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Assisted in recruiting, hiring and training of team members.
Area Manager
Buffalo, NY
08.2019 - 04.2021
- Enhanced regional branch performance by implementing proven management processes to increase revenue
- Developed processes to save on costs and prevent losses
- Suggested corrective services to handle customer complaints
- Diminished cost of business operation by 17% while boosting sales by 22%
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
- Hired and trained 22+ new employees in 2020
- Maintained cleanliness and organization of professional workspace, working closely with employees to systemize tasks
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class service
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Production/Purchase Manager
Nature's Brands
Chattanooga, TN
10.2017 - 08.2019
- Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues
- Established achievement targets and identified actions to reach objectives and operational goals
- Adjusted procedures to maximize department effectiveness
- Implemented policies to reduce cost and eliminate waste
- Managed, coached and developed high-performing Managers to meet objectives, deliver results and add value to purchasing department
- Enacted policies while avoiding shortages of critical materials and supplies
- Recorded price histories, vendor relationship issues and purchasing document terms in quick Books
- Wrote standard operating procedures for department
- Decreased material expenses by 14% by managing tracking and supply
- Identified and targeted critical procurement issues, saving over $90000
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Restaurant Manager
The Curry House
Calhoun, GA
09.2015 - 10.2017
- Using Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Correctly calculated inventory and ordered appropriate supplies
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Achieved highest employee retention rate in region
- Managed 15-20 person team of cooks and back of house staff for high-end Indian cuisine restaurant
- Carefully interviewed, selected, trained and supervised staff.
District Manager
Subway Franchise
Tuscaloosa, AL
03.2009 - 09.2015
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Optimized in-store merchandising, brand presentation and inventory availability and focus
- Generated company-leading sales for site at University of Alabama by brainstorming and implementing new strategies like Student promos, Daily Student discounts etc
- Led targeted training programs to educate staff on product benefits and service capabilities
- Hired and led 20 managers and supervisors for Subway franchisee
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
- Implemented new customer service model at multiple locations, resulting in 30% boost in customer service ratings
- Supervised 13 locations to enforce high-quality standards of operation
- Developed 4 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
Education
Diploma - Sigma
Villa Nova University
08.2018 - 02.2019
Bachelor of Science -
Dyal Singh College
Karnal, Haryana, India 04.1995 - 04.1998
Skills
Relationship building and managementundefined
Timeline
Deli General Manager
Pilot Flying J Travel Center
03.2021 - Current
Area Manager
08.2019 - 04.2021
Diploma - Sigma
Villa Nova University
08.2018 - 02.2019
Production/Purchase Manager
Nature's Brands
10.2017 - 08.2019
Restaurant Manager
The Curry House
09.2015 - 10.2017
District Manager
Subway Franchise
03.2009 - 09.2015
Bachelor of Science -
Dyal Singh College
04.1995 - 04.1998
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