Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaibhavi Parab

Summary

Shaped by hands-on experience in engineering and sales within a fast-paced environment. Passionate about designing scalable solutions, fostering collaboration, and transforming complexity into opportunity. Drawn to the art of building high-performing teams, streamlining processes, and bridging technology with strategy to drive meaningful growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SE Specialist II

Juniper Networks
02.2023 - Current
  • Utilized sales techniques and strategies to build customer relationships and help close sales, resulting in a 25% increase in sales from partner and SLED accounts
  • Led product based demos and POCs, aligning customer needs with technical capabilities to drive adoptions and enhancing user engagement across the SDWAN platform ensuring renewal growth
  • Led cross-functional collaboration with engineering,sales and client teams to drive product growth, to deliver tailored networking solutions and ensuring successful deployment of POCs and post-sales management
  • Utilized data-driven decision-making, leveraging analytics tools like Excel/Google Sheets to prioritize product and customer initiatives by tracking feature requests and bug reports
  • Programmed in-house lab testing to simulate customer environment and implemented automation tools to improve customer experience and product usability
  • Document the workflow designed for the deployment and conducting product demos for clients as well as detailing the features to be developed if deemed necessary for the integration
  • Provide technical consultation to customers to integrate their processes and tools with the deployment mechanism
  • Managed multiple projects across small to mid level enterprise and MSP businesses in a fast-paced environment, balancing technical complexity with business objectives
  • Developed insights from customer behavior and translated them into strategic product improvements and worked with PLM to streamline product features
  • Translated product insights and recommendations effectively to stakeholders, including design, engineering, and sales leadership teams

Technical Support Engineer II-SME

Juniper Networks
12.2020 - 02.2023
  • Worked as the lead SME member of the Customer Success team across a cross-platform product line & providing highly technical support to the most critical clients
  • Led knowledge transfer and training sessions for parallel support and partner teams
  • Worked closely with Product, Sales, and Engineering teams to improve product adoption and gather customer feedback for feature development and bug reports
  • Led escalations and weekly technical reviews for premium clients, providing them white-glove service, anticipating needs and resolving complex technical issues, resulting in a 100% customer retention/renewal
  • Contributing towards creating in-depth technical documentations and maintaining customer knowledge base and internal troubleshooting and BCP guides
  • Trained and mentored new hires within the customer success team during the on-boarding process

Customer Support Engineer

128 Technology
12.2018 - 12.2020
  • Led the development of the Customer Success team while technically supporting the product, implementing scalable processes to improve customer retention and satisfaction
  • Diagnosed and help fix network-related issues and ensured proper functionality and restoration of services during critical escalations
  • Monitored customer deployments and facilitated the maintaining and upgrading of customer networks on timely basis
  • Provided technical and analytical support in determining the root cause of network problems and provided the customer with action plans to resolve potential or active network impacting issues
  • Trained and mentored a team of 8 new hires globally, improving on-boarding efficiency by 75%
  • Designed on-boarding programs, technical documentation, and self-service resources that reduced support tickets by 50% while paving way for CRM and support tools

Education

Certificate - Product Management

Cornell University
Ithaca, NY
06-2024

Master of Science - Networking And Telecommunications

Southern Methodist University
Dallas, TX
05-2018

Bachelor of Science - Electronics And Telecommunications

University of Mumbai
India
06-2016

Associate of Science - Electronics And Telecommunications

Vidyalankar Polytechnic
India
08-2012

Skills

  • Expertise in SDWAN solutions and deployments
  • Proficient in Network configuration & Routing protocols
  • Managing system deployments and assisting with technical project management
  • Product vision and Agile/scrum methodologies
  • Experience with Automation & Orchestration for network scripting
  • Leveraging collaboration tools-Jira/Servicenow,salesforce, Excel, Google sheets
  • Experience with cloud networking tools- AWS,Azure
  • Experience in POCs, demo and sales engagement
  • Experience reading & troubleshooting product code and API's
  • Strategic relationship and incident management

Certification

  • Certified Scrum Master- Scrum Alliance-March 2024
  • Cisco Certified Network Associate- Routing & Switching

Timeline

SE Specialist II

Juniper Networks
02.2023 - Current

Technical Support Engineer II-SME

Juniper Networks
12.2020 - 02.2023

Customer Support Engineer

128 Technology
12.2018 - 12.2020

Certificate - Product Management

Cornell University

Master of Science - Networking And Telecommunications

Southern Methodist University

Bachelor of Science - Electronics And Telecommunications

University of Mumbai

Associate of Science - Electronics And Telecommunications

Vidyalankar Polytechnic

Similar Profiles

CREATE PROFILE
Vaibhavi Parab