Vaibhavi Suresh Naik
Jersey City,NJ
Summary
I'm 31 year old Indian with more than 8 years of experience within the Tourism and Travel Industry. Have Experience with Airline's Operational and Strategic Planning. Familiar with the systems Amadeus and Galileo. Recently moved to USA and looking for Employment Opportunity, Network with all Tourism Segment
Overview
8
8
years of professional experience
Work History
Travel Consultant
Vacation Zone
08.2024 - Current
- Work directly with customers to help plan their trips.
- Make travel arrangements such as booking flights and hotel accommodations.
- Provide clients with helpful travel information.
- Coordinate transportation and arrange travel experiences.
- Have excellent knowledge of various travel destinations.
Travel Consultant
The Travel Connoisseur
12.2022 - 03.2024
- Organized details for corporate and business trips, including air, hotel, and alternate ground transportation
- Handling B2B & B2C Client and responding accordingly
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments
- Determining clients needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare, Routes, reservations.
Ticketing Reservation Supervisor
Blue Star Air Travel Services PVT LTD
02.2019 - 10.2022
- International & Domestic ticketing through Amadeus, Sabre & Galileo
- Handling corporate client on call and mails
- Collaborated with airlines, hotels, and other travel partners to secure the best rates for clients.
- Enhanced customer satisfaction by streamlining ticket reservation processes and addressing client inquiries promptly.
- Developed standard operating procedures for the ticketing department, leading to consistency in service quality across all agents.
- Optimized resource utilization by monitoring staff performance metrics closely, identifying areas requiring improvement or further training opportunities.
Ticketing Executive
Atlas Tours & Travels PVT LTD
11.2017 - 01.2019
- Handled B2B calls and responding accordingly
- Making reservations according to availability
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Re-issuance / Re-validation and Cancellation as per passengers request
- Tracking capping from system, Updating Airline information as well
- Coordinating & liaising with the Airline regarding any type of waivers
- Received outstanding performance Award certificate by Atlas Tours & Travels.
Travel Agent Trainee
Venus Vacation
09.2016 - 10.2017
- Provided exceptional customer service by addressing client questions and concerns promptly and professionally.
- Managed client bookings effectively using reservation systems, minimizing errors in the reservation process.
- Trained new hires on company policies, procedures, reservation systems usage ensuring smooth transitions into the role.
Education
Diploma - IATA foundation
Columbus Academy
Mumbai , India09.2016
H.S.C. -
05.2013
S.S.C. -
05.2009
Skills
- Good knowledge of Amadeus, Sabre and Galileo
- Mailing Software, eg Microsoft Outlook & Outlook Express
- Proficient ability to application of Microsoft office 2013/2016
- Hospitality industry
- Technical skill
- Staff supervision
Languages
English
Native or Bilingual
Timeline
Travel Consultant
Vacation Zone
08.2024 - Current
Travel Consultant
The Travel Connoisseur
12.2022 - 03.2024
Ticketing Reservation Supervisor
Blue Star Air Travel Services PVT LTD
02.2019 - 10.2022
Ticketing Executive
Atlas Tours & Travels PVT LTD
11.2017 - 01.2019
Travel Agent Trainee
Venus Vacation
09.2016 - 10.2017
H.S.C. -
S.S.C. -
Diploma - IATA foundation
Columbus Academy
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