Vaijayanti Deotale
San Diego,USA
Summary
Operations strategist with 17+ years of experience leading cross-functional process improvement initiatives in healthcare, finance and manufacturing. Skilled in Lean Six Sigma, change management, and business process optimization with a strong focus on human-centered transformation. Adept at collaborating across teams to enhance efficiency, drive measurable outcomes, and foster a culture of continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Process Lead
UCSD Health Sciences
San Diego, CA
10.2023 - Current
- Led process discovery initiatives to identify inefficiencies and opportunities in current operations, leading cross functional project teams.
- Integrated and managed Key Performance Indicators (KPIs) to evaluate process effectiveness, providing leaders with actionable data to drive daily operational improvements.
- Facilitated stakeholder workshops and interviews to gather requirements and map “as-is” processes and created end to end implementation plan for “to-be” process.
- Drove operational accountability through KPI tracking and data-driven decision-making.
- Authored and maintained critical process documentation, including standard operating procedures (SOPs) and process maps, while integrating industry best practices from external professional organizations.
- Mentored and trained staff at all levels—from frontline employees to Directors—in Lean tools and operational excellence, fostering a robust culture of continuous improvement and sustained performance.
- Developed workflow maps and comprehensive user testing documents for live production.
- Partnered with executive leadership and frontline teams to bridge the gap between organizational vision and daily operations, utilizing A3 problem-solving to address high-leverage initiatives.
Process Improvement Analyst II
Tandem Diabetes Care Inc.
San Diego, CA
01.2022 - 02.2023
- Acted as liaison between business users and technical teams; translated requirements into JIRA stories.
- Led process improvement initiatives using VOC, Gemba walks, and process mapping.
- Developed comprehensive performance reports and presented project outcomes to Senior Leadership; facilitated QOS Facility Rounds to ensure leadership presence and barrier removal.
- Facilitated Kaizen and Just Do It events to reduce process waste, developed solution to prevent failures. Developed testing manuals for several scenarios based on root causes.
- Led complex, cross-functional process improvement projects from inception to completion, ensuring strict alignment with health system goals and documentation standards.
Efficiency Analyst, Finance
San Diego County Credit Union
San Diego, CA
03.2014 - 07.2020
- Identified and closed process gaps across departments such as HR, Lending, and Call Centers. Worked on new workflows using Lean Six Sigma tools like Fishbone, Prioritization, Pareto chart, A3 charter.
- Mentored teams as Change Agent to embed continuous improvement practices through training, coaching and mentoring in implementing new workflows/processes.
- Delivered SIPOC, Visio flowcharts, and executive presentations for process optimization.
Business Process Improvement Analyst
Union Bank of California (MUFG)
Los Angeles, CA
05.2012 - 02.2014
- Collaborated with Black Belt experts to conduct VOC-based research and process analysis.
- Documented current vs. future state processes by deep diving into process, finding root causes, gaps and training process owners on new workflows.
- Supported in creating SOP, guides for workflows and process updates for Green Belt training initiatives and Black belt projects.
Change Management Analyst
The Dow Chemical Company
India
06.2007 - 01.2009
- Coordinated Change CAB meetings, managed change control documentation and reporting to all the different groups involved in change implementation.
- Led project scheduling and cross-team collaboration.
Education
Master of Information Systems Management -
San Diego, CA, USA01-2013
MBA (Master of Business Administration) - undefined
Mumbai, India01-2006
BSc - Computer Science
Nagpur, India01-2004
Skills
- Change Management & Communication
- Value Stream Mapping & Root Cause Analysis
- Process Discovery & Documentation
- Project Management & Prioritization
- FMEA / SIPOC / Gemba Walks / Kaizen/Lean Six Sigma
- Requirement Elicitation & Analysis – A3, Project Charter
- Workflow Automation & Tooling (JIRA, Mondaycom)
- Data Analytics & Business Intelligence
Certification
- Monday.com Work Management Core Certification
- Lean Six Sigma Green Belt | 2025
- Lean Six Sigma White Belt | 2012
- ITIL V3 Foundation | 2011
Timeline
Business Process Lead
UCSD Health Sciences
10.2023 - Current
Process Improvement Analyst II
Tandem Diabetes Care Inc.
01.2022 - 02.2023
Efficiency Analyst, Finance
San Diego County Credit Union
03.2014 - 07.2020
Business Process Improvement Analyst
Union Bank of California (MUFG)
05.2012 - 02.2014
Change Management Analyst
The Dow Chemical Company
06.2007 - 01.2009