Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaimagalo Seto

Colorado Springs,CO

Summary

Experienced Assistant Branch Manager with over 20 years of experience in Banking. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Banking Center Manager

Academy Bank
11.2023 - 10.2024
  • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Prepared, sorted and distributed Type reports to appropriate branches.
  • Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
  • Led a team of banking professionals in providing exceptional service and meeting sales targets consistently.
  • Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.
  • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
  • Managed budgeting and financial reporting processes for the banking center, ensuring timely submissions and accurate forecasting.
  • Achieved operational excellence through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
  • Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
  • Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
  • Monitored key performance indicators, taking corrective action as needed to ensure branch success and maintain a competitive edge.
  • Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
  • Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
  • Ensured regulatory compliance by staying up-to-date on industry changes, adapting relevant policies or procedures accordingly.
  • Developed and executed successful business development plans to grow the client base and expand market share.
  • Championed technological advancements in the branch for enhanced productivity by adopting new digital tools and systems.
  • Analyzed market trends to devise strategic growth plans, capitalizing on emerging opportunities within the local community.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Built and lead high-performance team focused on achieving sales and service goals.

Personal Banker

Independent Financial Partners
04.2022 - 10.2023
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Cross-sold bank products and services to meet customer needs and provide options.

Assistant Banking Center Manager

Community Banks Of Colorado
01.2020 - 04.2021
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Recruited and hired talent for all operations and service delivery and managed branch offices by mentoring and cross training new leadership as part of succession planning.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Assistant Service Supervisor III

First Hawaiian Bank
06.2016 - 12.2019
  • Identified and capitalized on community business opportunities with effective networking.
  • Increased product sales by 20%.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

Assistant Branch Manager

American Savings Bank
03.2013 - 04.2016
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Personal Banker

American Savings Bank
03.2012 - 03.2013
  • Consistently ranked in top 10 for sales in West Oahu region of over 60 bankers.
  • Established new accounts for high net worth individuals of over $500K in loans and serviced existing accounts to maximize revenue.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.

Financial Services Representative

HawaiiUSA Federal Credit Union
07.2010 - 03.2012
  • Increased services and product sales by 15%.
  • Established stronger relationships with clients through development of financial planning strategies and solutions.
  • Performed daily cash reconciliation in high-volume location.

Education

Some College (No Degree) - Psychology And Fine Arts

American Samoa Community College
Pago Pago, AS

Some College (No Degree) - Developmental Psychology

Brigham Young University - Hawaii
La'ie, HI

Skills

  • Cost control and reduction
  • Process implementation
  • Interpersonal Communication
  • Training & Development
  • Multitasking abilities
  • Computer proficiency
  • Cultural awareness
  • Detail-oriented

Certification

  • CNP - Certified Notary Public

Timeline

Banking Center Manager

Academy Bank
11.2023 - 10.2024

Personal Banker

Independent Financial Partners
04.2022 - 10.2023

Assistant Banking Center Manager

Community Banks Of Colorado
01.2020 - 04.2021

Assistant Service Supervisor III

First Hawaiian Bank
06.2016 - 12.2019

Assistant Branch Manager

American Savings Bank
03.2013 - 04.2016

Personal Banker

American Savings Bank
03.2012 - 03.2013

Financial Services Representative

HawaiiUSA Federal Credit Union
07.2010 - 03.2012

Some College (No Degree) - Psychology And Fine Arts

American Samoa Community College

Some College (No Degree) - Developmental Psychology

Brigham Young University - Hawaii

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Vaimagalo Seto