Vaiola Lagoo
Las Vegas,NV
Summary
Proven to enhance voter and customer experiences through roles at Kings County Elections Office and USPS, demonstrating exceptional attention to detail and empathy. Skilled in efficiently managing registrations, data collection, and mail delivery, ensuring confidentiality and integrity. Achieved seamless election processes and improved delivery efficiency, showcasing reliable performance and strong interpersonal skills.
Professional and reliable. Known for team collaboration, adaptability, and achieving results. Skilled in voter communication, data management, and problem-solving under pressure. Consistently dependable and flexible with changing needs.
Overview
6
6
years of professional experience
Work History
Election Poll Worker
Kings County Elections Office
11.2020 - 11.2020
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Facilitated the smooth flow of voters entering and exiting polling stations by directing foot traffic and keeping lines organized.
- Demonstrated strong attention to detail when reviewing ballots for accuracy before submitting them into vote-counting machines.
- Maintained professionalism throughout the day, addressing voter concerns with patience and understanding.
Census Worker
US Census Bureau
09.2020 - 11.2020
- Supported accurate population representation through detailed record keeping and timely submission of collected data.
- Managed personal inventory of materials such as forms, devices, identification badges, and instructional booklets for efficient daily use during fieldwork activities.
- Promoted a positive image of the US Census Bureau by displaying professionalism and courtesy during all interactions with the public.
- Increased efficiency by utilizing provided technology to access maps, addresses, and other necessary information during fieldwork.
- Improved data accuracy by diligently collecting and recording responses from surveyed households.
- Completed mandatory training sessions on time while consistently applying learned techniques in daily operations for optimal results.
- Met strict adherence guidelines established by the US Census Bureau for maintaining professional appearance throughout all work-related engagements.
Election Poll Worker
Kings County Elections Office
11.2018 - 11.2018
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Streamlined the voting process for a smoother experience by setting up, maintaining, and troubleshooting voting equipment.
Mail Carrier
USPS, United States Postal Service
02.2015 - 12.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
Education
DIPLOMA - COMMUNITY AND SOCIAL WORK
MANUKAU TECHNICAL INSTITUTE
AUCKLAND, NEW ZEALAND12-1997
Bachelor of Arts - EDUCATION
AUCKLAND UNIVERSITY
AUCKLAND, NEW ZEALAND05-1995
Skills
- Reliable Work Performance
- Patience and empathy
- Reliability and punctuality
- Instruction comprehension
- Quick learner
- Dependability
- Detail-oriented
- Organizational skills
- Documentation and recordkeeping
- Self motivation
- Filing and data archiving
- Word processing
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Interests
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in low-impact exercises to strengthen core muscles
- Reading
- Playing Sports
- Volunteer Work
Timeline
Election Poll Worker
Kings County Elections Office
11.2020 - 11.2020
Census Worker
US Census Bureau
09.2020 - 11.2020
Election Poll Worker
Kings County Elections Office
11.2018 - 11.2018
Mail Carrier
USPS, United States Postal Service
02.2015 - 12.2017
DIPLOMA - COMMUNITY AND SOCIAL WORK
MANUKAU TECHNICAL INSTITUTE
Bachelor of Arts - EDUCATION
AUCKLAND UNIVERSITY
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