Vaiola Taei
Stockton
Summary
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in the travel industry role and seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2025 - Current
- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Merchandiser
SAS Retail Services
02.2024 - 08.2025
- Moving, cleaning, and installing shelves, displaying merchandise, placing shelf strips, and attaching tags true to integrity.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Trained new team members on merchandising standards and effective product placement techniques.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Sales Associate
Victoria's Secret & PINK
07.2023 - 02.2024
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Communication with customers professionally and proactively to provide product information and advice.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
Account Manager
Digicel Group
05.2022 - 06.2023
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
Education
High School Diploma -
Enterprise High School
Enterprise, Alabama05-2019
Skills
- Exceptional customer service
- Regulatory safety compliance
- Confident speaking abilities
- Composed in high-stress situations
- Food preparation expertise
- Strong ability to work collaboratively
- Proficient in Samoan
- Strong organizational skills
- Clear communication
- Respectful communication
- Effective conflict resolution
- Conflict resolution
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Barista
Starbucks
08.2025 - Current
Merchandiser
SAS Retail Services
02.2024 - 08.2025
Sales Associate
Victoria's Secret & PINK
07.2023 - 02.2024
Account Manager
Digicel Group
05.2022 - 06.2023
High School Diploma -
Enterprise High School