Vaisakh C N
Charlotte,NC
Summary
Dynamic Business Analyst with proven success at Mphasis India, driving process automation that reduced onboarding time by 81%. Expert in risk analysis and compliance integration, I excel in cross-functional collaboration and stakeholder communication, delivering impactful solutions in digital account opening and lending. Passionate about optimizing user experiences and enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst(Module Lead)
Mphasis India Pvt. Ltd.(For Wells Fargo and Co.)
Charlotte, NC
08.2020 - Current
- Acted as the key liaison between business stakeholders, development teams, and compliance departments for Small Business Banking initiatives.
- Led the design and deployment of digital account opening features from front-end UI to backend services and validations.
- Managed the implementation of business and individual identity verifications, risk scoring models, OFAC compliance, and product eligibility rules.
- Streamlined and automated account opening processes, reducing the manual onboarding time from 42 minutes to 8 minutes.
- Improved account open success rates significantly while maintaining strong risk and fraud mitigation measures.
- Collaborated with technical and business teams to support debit card issuance, funding workflows, and Hogan system validations.
- Developed logic for handling multiple applicant scenarios and individual-business relationships across various business entity types.
- Played a central role in enhancing digital onboarding for small business lending products.
- Delivered detailed documentation including BRDs, process flows, and use cases to ensure development clarity and regulatory compliance.
- Supported rigorous UAT testing and post-deployment validation to ensure seamless functionality and stakeholder satisfaction.
Senior Software Test Engineer
Impelsys India Pvt. Ltd.
07.2019 - 08.2020
- Company Overview: Impelsys is an e-Learning platform which provides different learning contents, e-Books, certifications etc.
- I created a regression suite which is 100% automated and well maintained.
- Automate UI test cases using BDD Tools.
- Train and groom new joiners.
- Ensure Test coverage creating requirement traceability matrix.
- Capture and analyze Splunk logs for troubleshooting.
- Actively participate in Agile Scrum procedures like daily Scrum calls, BRPs, Retrospectives etc.
- Impelsys is an e-Learning platform which provides different learning contents, e-Books, certifications etc.
Consultant
Capgemini pvt ltd.
11.2018 - 07.2019
- Company Overview: PSA is an Automobile Manufacturer based in France.
- CustomerFirst(C1ST) Project is planned to launch by PSA with an objective of becoming Customer centric, in having a 360 degree view of customer through all possible PSA touch points along the lifecycle of their product and services.
- It is designed to make a single common platform for B2B & B2C Customers in 48 Countries.
Software Test Engineer
Infosys Pvt. Ltd.
04.2018 - 11.2018
- I was part of this project from the scratch and was able to contribute towards design and architecture.
- As a QA, I was given the ownership of testing Customer Module and Payment Module.
- Aurus was the payment gateway and VeriFone E355 was used for making payment.
- Have tested E2E Mobile app Functionality, API Testing and Payment Gateway Testing.
Test Specialist
IBM India Pvt. Ltd.
03.2015 - 03.2018
- Company Overview: Global Computing Platform (GCP)/Enterprise Data Bus (EDB) is an Enterprise solution for AT&T business to solve issues of data quality, integrity and accuracy by serving as a Database Of Record (DBOR).
- API, Web Service Testing using SOAPUI.
- Verifying data loaded in the database with Oracle SQL queries.
- Finding functionality dynamic defects and logging those in HP Quality center and Rally.
- Perform Root Cause analysis.
- Responsible to prepare test closure reports with test and defect metrics along, once UAT phase is complete.
Education
Bachelor of Technology -
University of Calicut
06-2013
Skills
- Business Analysis & Requirement Gathering
- End-to-End System Understanding (Digital Account Opening & Lending)
- Process Automation & Optimization
- Risk and Fraud Analysis
- OFAC & Compliance Rules Integration
- Digital Identity and Business Verification
- Product Eligibility & Hogan System Validations
- Multi-Applicant & Entity Type Handling (Sole Prop, LLC, etc)
- Cross-Functional Team Collaboration
- Agile/Scrum Methodology
- Data-Driven Decision Making
- Stakeholder Communication & Documentation
Certification
- Certified Associate in Project Management(CAPM)
- Certified Metaverse Professional
- ISTQB
- Azure AZ900
Timeline
Business Analyst(Module Lead)
Mphasis India Pvt. Ltd.(For Wells Fargo and Co.)
08.2020 - Current
Senior Software Test Engineer
Impelsys India Pvt. Ltd.
07.2019 - 08.2020
Consultant
Capgemini pvt ltd.
11.2018 - 07.2019
Software Test Engineer
Infosys Pvt. Ltd.
04.2018 - 11.2018
Test Specialist
IBM India Pvt. Ltd.
03.2015 - 03.2018
Bachelor of Technology -
University of Calicut
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