Summary
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic
Vaishali Patel

Vaishali Patel

Coral Springs,FL

Summary

  • Empathic Servant Leadership style with an aptitude for learning and enabling self to keep on growing incrementally. Ability to influence and motivate individuals to drive mutually beneficial outcomes.
  • 12+ years of experience serving IT projects with agile methodologies such as SAFe, via Scrum and Kanban framework, leveraging tools such as Jira, confluence, RTC, Aha!, Salesforce, Wrike and Jira Portfolio.
  • 5+ years of experience managing and mentoring team to be an efficient and productive by enabling agile mindset.

Work History

Scrum Master / Sr. Manager

CVS HEALTH CORPORATION
Coral Springs, FL
02.2022 - Current
  • Work closely with RTE to maintain the best practices at the ART level to achieve improved quality with efficiency incrementally.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Defined key data points and data sources to track against measurable performance indicators and produce useful reports.

Scrum Master

CROSS COUNTRY HEALTHCARE
Boca Raton, FL
04.2021 - 02.2022
  • Proactively discovered areas of improvement and recommended thoughtful solution to practice SAFe blueprint while, enabling scalability. Served as an RTE in one of the short-term, large-scale project and resolved impediment during Scrum of Scrum meeting
  • Assisted team with making appropriate commitments through story selection, sizing, and task definition. Participate proactively in developing and maintaining team standards, tools and best practices as needed. Established the process that improves transparency
  • Accomplished scalability in Bullhorn recruiting process by enabling team’s mindset to continuously deliver solution that automates, onboarding, credentialing, and recruiting process for the company
  • Created insightful Jira dashboard based on the executive vision for visibility in the current workflow from creative JQL filters
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.

Agile Project Manager / Scrum Master

Great HealthWorks
Fort Lauderdale, FL
02.2020 - 04.2021
  • Hands on experience with managing 6 different Stakeholders’ expectations as well as assisting product owner to Create, maintain, and prioritize product backlog, managing workflow related to Front-End, Back-End projects like UI/UX, html, CSS, Java
  • Increased Team collaboration and coach the team to enable agile mindset by several practice including, engaging retrospectives using Mural App and other virtual tools to keep team connected during COVID19 crisis, these practices resulted in to the self-organized team
  • Successfully delivered the abandoned agile project because of its complexity and revive it to its fullest potential by disrupting the process and enabling the team to come up with the most effective solution to build a process that works for the New Inbound application that combines 3-standalone applications for Media, Reporting and Sales platform.
  • Improved overall company throughput by applying agile methodologies to deliver optimal solution in a timely manner.

Software Project Manager

BROADBAND HOSPITALITY
Fort Lauderdale, FL
10.2019 - 01.2020
  • Developed a deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically to negotiate scope to efficiently delivered most valued feature first within a time commitment box.
  • Facilitated Scrum ceremonies such as Daily Scrum, Backlog Refinement, Sprint Review and Retrospectives, Sprint Planning, WSJF Ceremony to prioritize features etc…
  • Created functional specifications for new systems and processes
  • Ensured project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk; Measured and communicated product value on a periodic basis to match the client need

Product Owner

NEZBLING INC
Lake Worth, FL
04.2016 - 10.2019
  • Ensured business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value
  • Owned and drove backlog grooming and management, prioritize user stories, create user acceptance criteria, and drive testing & delivery
  • Defined and managed product roadmap and strategies using Kanban view with Aha! Software
  • Cross functioned as Scrum Master and Facilitated release planning, sprint planning, backlog refinement, and retrospective meetings at a ad hoc agile workplace.
  • Data requirements, data mining, data cleansing, data mapping and data validation was done using Toad. Generated business cases and traced them to the relevant use cases to develop traceability matrices
  • Effectively interacted with developers, Users and Systems Analysts to define and document business requirements for input feeders, layouts, and data analysis.

Sr. Business Analyst / Proxy Product Owner

COMPUTER SECURITY INC
07.2012 - 04.2016
  • Established the vendors' relationship that mutually benefited. Modified and refined designs to conform with vendor specifications, production limitations or changes in the design trends.
  • Also developed use case documents, use case diagrams, process models using UML and MS Visio
  • Mapped all use cases to user requirements and prepared use case traceability matrices
  • Advocated for developing critical features in beginning steps to identify and resolve technical issues.
  • Collected and analyzed market research data for use in forecasting.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
  • Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Outlined new feature plans and specifications.

Business Analyst

NEZ SOFTWARE INC
01.2009 - 07.2012
  • Coordinated and conducted meeting sessions with the business users, captured the user requirements and gained an understanding of the business rules & constraints for customer support software
  • Used SQL server to get data for various reports to conduct root cause analysis
  • Extracted, discussed, and refined business requirements during JAD sessions
  • Presented the analysis of the requirement along with the data flows diagram and process flows diagram to the team members using MS PowerPoint
  • Effectively tested and analyzed the risk analytics reports producing various risk measures
  • Worked closely with system developers & architects and assisted them in understanding the various functional and process hierarchies.

Financial Service specialist

FIDELITY FEDERAL BANK & TRUST
04.2004 - 08.2007
  • Prepared budget analysis to assist financial controller to make insightful decisions
  • Actively assisted in the development of new products packages
  • Expanded existing client relationships by identifying potential client need and cross-selling Bank products
  • Participated in business development horizontally

Education

Bachelor of Business Administration - Business Management, Digital Marketing

Florida Atlantic University (FAU)
12.2005

Skills

  • Self-Motivated & Strong Work Ethics
  • Strong Analytical, Critical Thinker & Creative problem-solver
  • Proven track record of Business Development
  • Agile Software Development
  • Data Driven yet creative management skill
  • Proficient and experienced with Agile coaching
  • Proficient facilitator to enable solution to resolve any impediment
  • Agile Mindset and Servant Leadership
  • Jira, Confluence, Gantt Chart, & Wrike
  • Proficient and Experienced in Process Transformation from waterfall to agile
  • Proficient in Project Management, Planning, Execution & Delivery
  • Excellent Communication, Interpersonal and team building skills
  • Reliable, Transparent and Goal driven
  • Researching and Compiling Data
  • Coaching and Mentoring
  • Risk Assessment
  • Team Leadership
  • Conflict Resolution
  • Stakeholder Negotiations
  • Data Analysis

Certification

  • Certified Agile Leadership (CAL) Credential Link http://bcert.me/saswaonov Credential ID: 1232018
  • Certified SAFe 5 Advanced Scrum Master (SASM) Credential Link - Credly Credential ID: 90949441-8625
  • Project Management Professional (PMP) Credential Link - Credly Credential ID: 2980967
  • Certified Scrum Product Owner (CSPO) Credential Link http://bcert.me/sbnouygwn Credential ID: 1101521
  • Certified ScrumMaster (CSM) Credential Link http://bcert.me/stgnrcdqn Credential ID: 1125339

Affiliations

  • Congressional Debate Judge for High-school National Championship (NCFL) (2017 - Present)
  • VP of Pompano beach Golden Tornado Debate Club. (2019 - Present)

Additional Information

  • LinkedIn Profile: https://www.linkedin.com/in/vaishali-patel-18109533

Timeline

Scrum Master / Sr. Manager

CVS HEALTH CORPORATION
02.2022 - Current

Scrum Master

CROSS COUNTRY HEALTHCARE
04.2021 - 02.2022

Agile Project Manager / Scrum Master

Great HealthWorks
02.2020 - 04.2021

Software Project Manager

BROADBAND HOSPITALITY
10.2019 - 01.2020

Product Owner

NEZBLING INC
04.2016 - 10.2019

Sr. Business Analyst / Proxy Product Owner

COMPUTER SECURITY INC
07.2012 - 04.2016

Business Analyst

NEZ SOFTWARE INC
01.2009 - 07.2012

Financial Service specialist

FIDELITY FEDERAL BANK & TRUST
04.2004 - 08.2007

Bachelor of Business Administration - Business Management, Digital Marketing

Florida Atlantic University (FAU)

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Vaishali Patel