Vaishali Patel
Clarksville,TN
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Cashier Trainer
Liquor Warehouse
Clarksville, TN
08.2023 - Current
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Reviewed sales reports to identify areas of improvement in customer service or operational processes.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Liquor Store Manager
Caddys discount liquor
Clarksville, TN
09.2021 - 01.2023
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Recruited, trained and supervised new employees in accordance with company policies.
- Analyzed inventory data to determine trends in sales and customer preferences.
- Prepared weekly schedules for store personnel and adjusted staffing levels according to business needs.
- Organized merchandise displays to attract customers' attention while maximizing space utilization.
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Answered questions from callers and in-store guests to offer information and promote products.
- Inspired customers to try new items by educating on wines and store promotions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Machine Operator
Jostens Yearbooks
Clarksville, TN
01.2019 - 05.2019
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
Sandwich Artist
SUBWAY®Restaurants
Clarksville, TN
07.2018 - 12.2018
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Education
Associate of Applied Science - Information Technology
Strayer University
Nashville, TN05-2025
Skills
- Workplace Safety
- Upselling strategies
- Merchandise Display
- Stress Tolerance
- Employee Motivation
- Task Delegation
- Refund Processing
- Payment Processing
- Customer Service Management
- Shift Scheduling
- Training and coaching
- Drawer balancing
- Team Leadership
- Flexible Schedule
- Sales expertise
Timeline
Cashier Trainer
Liquor Warehouse
08.2023 - Current
Liquor Store Manager
Caddys discount liquor
09.2021 - 01.2023
Machine Operator
Jostens Yearbooks
01.2019 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
07.2018 - 12.2018
Associate of Applied Science - Information Technology
Strayer University
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