Vaishnav P
Finance And Healthcare Management
India,KL
Summary
Competent Process Analyst offering 3 years of experience in Hardship, Insurance, Finance and Accounting roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting. Consummate analyst with documented history of breaking extremely complex business processes into easily understandable, manageable components. Adept at unraveling process opacities that hide unforeseen flaws to create transparent and efficient workflows. Provides collaborative methods for gradual, consistent improvement through synergistic efforts.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Process Analyst
Gallagher Service Centers LLC
Bangalore, India
11.2018 - 04.2021
- Work closely with all the Support Functions to ensure all laid down policies & processes are followed
- Ability to analyze data, analyze trend and prepare MIS reports for the team, as and when required
- Coordinate with client touch points on an as-and-when-needed basis
- Delivery & management of all customers and operations metrics
- Ensuring continuous improvement in Service Delivery
- Preparation of daily production report
- Assisting the corporate clients from various US states on completing the business requirements within the tat.
Process Associate
Alliance Data Systems Corporation
Bangalore, India
05.2021 - Current
- Operations (Hardships, Collections) Act as first point of contact for the respective team managers and department heads from onshore
- Manage the performance parameters within the team at individual levels so that the Team is able to meet and exceed the SLA parameters
- Manage the daily administrative issues on behalf of the team members
- Adherence to SLAs along with data integrity and reporting
- Attrition management within the team
- Workforce planning & distribution in a 24/7 operations environment Identify cultural/geographical difference of customers within the process and educate them on benefits of being enrolled in various hardship programs
- Maximizing direct customer satisfaction
- Analyzing & identifying training needs to improve customer interaction
- Proactively identify possible threats to process and take suitable action.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Education
MBA - Financial Management & Healthcare Management
Bangalore University
09.2015 - 06.2017
Bachelor of Commerce - Accounting And Finance
Kannur University
06.2012 - 03.2015
Skills
Advanced Excel and Outlook
Tally ERP 91SAP – FICOWeb collections, VCARSCSR24 and EPIC systemsHands-On Demonstration
Reporting skills
Microsoft Word
Root Cause Analysis
Financial planning
Microsoft SharePoint
Certification
Verified International Academic Qualification by World Education Services (ECA - Canada)
Timeline
Process Associate
Alliance Data Systems Corporation
05.2021 - Current
Process Analyst
Gallagher Service Centers LLC
11.2018 - 04.2021
MBA - Financial Management & Healthcare Management
Bangalore University
09.2015 - 06.2017
Bachelor of Commerce - Accounting And Finance
Kannur University
06.2012 - 03.2015