Customer Service Representative
Second Cup Coffee House
03.2016 - 06.2016
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Managed 30-40 incoming customers ands calls from customers.
