Summary
Overview
Work History
Education
Skills
Timeline
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Vaishnavi Karumuri

Denton,TX

Summary

Adept at driving software asset optimization and enhancing vendor relations, I leveraged ITIL framework and cloud computing knowledge at Creditone to significantly improve software procurement efficiency and cost savings. My collaborative approach and strategic vendor management skill have consistently delivered above-target results, underscoring my commitment to excellence and business process improvement. Detail-oriented Software Consultant with year background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities. Perceptive exposes fundamental functionality needs for clients. Interfaces with developers and customers to form synergies and cultivate perfectly tailored software solutions. Adept at functioning as liaison between technically minded engineers and results-focused customers. Dynamic committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Software Consultant with background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities. Insightful Software Consultant with years helping developers connect with users to produce client-centric solutions. Talented at coordinating developer skillsets with commercial priorities. Employs verifiably effective design methodologies to optimize user experience outcomes, while maintaining adherence to development times and design budgets.

Overview

6
6
years of professional experience

Work History

Software Asset Management Consultant

Creditone
08.2020 - Current
  • Monitored industry trends and developments, incorporating cutting-edge solutions into client engagements when appropriate.
  • Implemented automated tools and systems to streamline the tracking, reporting, and analysis of software assets across organizations.
  • Collaborated with IT teams to integrate software asset management strategies into broader organizational goals.
  • Provided expert advice on software procurement decisions, helping clients make cost-effective choices that aligned with their business goals.
  • Assisted clients in navigating complex vendor negotiations, securing favorable terms for new contracts or renewals.
  • Ensured continuity of service during major organizational changes by managing the transition of software assets throughout mergers or acquisitions.
  • Continuously monitored software usage within the organization, identifying opportunities for cost savings and process improvements through consolidation or optimization of assets.
  • Presented findings and recommendations from audits in clear, concise reports for executive review and decision-making purposes.

Technical Customer Support Specialist

AIG
02.2018 - 03.2020
  • By continuously updating personal knowledge of industry trends, provided relevant solutions tailored to clients'' needs.
  • Contributed to the creation of a comprehensive knowledge base for future reference and issue resolution.
  • Reduced call wait times by effectively managing incoming support requests.
  • Delivered proactive maintenance suggestions to clients, reducing system downtime and improving overall performance.
  • To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • With exceptional attention to detail, identified recurring issues allowing the company to address underlying causes proactively.
  • Identified potential software or hardware issues through diligent monitoring of client systems for optimal functioning.
  • Streamlined support processes for quicker response times and improved customer experience.
  • Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
  • Improved team performance by sharing technical knowledge and best practices during training sessions.
  • To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
  • Provided exceptional customer service, consistently exceeding performance metrics in various areas.
  • Supported product development teams, providing valuable insights based on customer feedback.
  • For faster query resolution, collaborated with internal resources such as engineering departments when needed.
  • Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
  • Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
  • Mentored new hires, helping them quickly acclimate to their roles as Technical Customer Support Specialists.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Assisted in development of system security protocols.

Education

Master of Science - Computers

Texas A&M University - Corpus Christi
Corpus Christi, TX
02.2017

Skills

  • IT Asset Management
  • Vendor Relationship Management
  • Business process improvement
  • Software Deployment
  • Cloud computing knowledge
  • Enterprise Architecture
  • ITIL Framework
  • Software Contract Renewal
  • Software Auditing
  • Software Usage Monitoring
  • Software Metering
  • Software Procurement
  • Software Vendor Evaluation
  • Software Budget Planning
  • Software Asset Reporting
  • Software Portfolio Management
  • Software Lifecycle Management
  • Software Cost Optimization
  • Software License Optimization
  • Software Re-harvesting

Timeline

Software Asset Management Consultant

Creditone
08.2020 - Current

Technical Customer Support Specialist

AIG
02.2018 - 03.2020

Master of Science - Computers

Texas A&M University - Corpus Christi

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Vaishnavi Karumuri