Hi, I’m
Vaishnavi Kasabwala
Project Manager
Madison,WI
Overview
3
years of professional experience
Work History
Epic SystemsMadison, WI
Project Manager - Application Manager
09.2024 - Current
Job overview
- Ensured compliance with organizational governance, security standards, and regulatory requirements; maintained thorough documentation and SOPs.
- Managed relationships with vendors, ensuring compliance with SLAs and enhancing cross-team alignment for project delivery.
- Streamlined processes, documentation, and governance practices to improve system performance and compliance.
- Directed a portfolio of 7 application projects, managing budgets, resource planning, and financial performance across multiple concurrent initiatives.
- Led cross-functional teams and specialized workgroups, ensuring effective coordination, resource allocation, and delivery quality.
- Collaborated with project leadership and executive teams to align application strategies with revenue goals, business office processes, and organizational priorities.
- Partnered with internal teams to drive software optimization, ensuring evolving industry needs and regulations were met.
- Translated customer pain points and market insights into detailed requirements to guide development and product decisions.
- Managed end-to-end application lifecycle, including roadmap planning, upgrades, integrations, and performance optimization.
- Developed Application Coordinators into high-performing future Application Managers through targeted coaching and training.
- Delivered executive insights and recommendations that guided decisions, resource planning, and operational improvements.
- Developed and maintained detailed project documentation, including project charters, workflow diagrams, test scripts, and change management plans.
- Directed command center operations for multi-site Epic go-lives, coordinating triaging and issue resolution for 27k+ end users.
- Reduced high-priority issues by 27% in 3 weeks through targeted post-go-live stabilization plans.
Epic SystemsMadison, WI
Ongoing Education Owner - Professional Billing
03.2025 - Current
Job overview
- Developed and maintained comprehensive training materials for Professional Billing curriculum for 200+ staff and ensured accuracy by collaborating with senior subject-matter experts.
- Delivered structured onboarding and skill development programs for new hires, providing training, educational sessions, and continuous support throughout their learning journey.
- Coordinated training schedules, communicated learning objectives, and ensured resources were prepared and delivered on time.
- Analyzed stakeholder feedback to strengthen curriculum, boost engagement, and eliminate knowledge gaps.
- Provided mentorship and guidance to new team members, growing confidence, capability, and long-term retention by 23%.
Epic SystemsMadison, WI
Project Manager - Application Coordinator
01.2022 - 11.2024
Job overview
- Guided critical decision-making for senior leadership by analyzing project data, risks, and performance metrics; delivered executive-ready reports and recommendations.
- Led end-to-end application projects, including upgrades, integrations, and enhancements to ensure on-time, on-budget delivery.
- Coordinated requirements, decisions, and issue resolution as the primary liaison between operations, IT, and leadership.
- Provided direct, hands-on support to analysts and business office teams to resolve workflow issues, meet key deadlines, and strengthen operational performance.
- Coordinated shared workflows and dependencies across application teams to align priorities and deliver joint initiatives on time.
- Managed application configuration, testing, readiness, and deployment activities to ensure smooth and stable releases.
- Conducted incident management and root-cause analysis to maintain application reliability and maximize efficiency.
- Developed process improvements to enhance application reliability, user experience, and operational efficiency.
- Provided timely project updates and proactively communicated risks and mitigation strategies to stakeholders at all levels.
- Provided ongoing mentorship and support to Epic analysts, fostering skill growth, knowledge sharing, and adherence to best practices in system configuration and governance.
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Education
The Ohio State UniversityColumbus, Ohio, OH
Master of Science from Economics
08.2020 - 12.2021
University Overview
Skills
Staff management
Budget development
Financial management
Cost reduction
Contract management
Strategic project planning
Life cycle project managemen
Team oversight
Service quality assurance
Verbal and written communication
Customer relations
Talent development
Crisis management
Regulatory compliance
Timeline
Ongoing Education Owner - Professional Billing
Epic Systems
03.2025 - Current
Project Manager - Application Manager
Epic Systems
09.2024 - Current
Project Manager - Application Coordinator
Epic Systems
01.2022 - 11.2024
The Ohio State University
Master of Science from Economics
08.2020 - 12.2021