VAISHNAVI J
St Louis,MO
Summary
Business Analyst with over 4 years of experience in eliciting, analyzing, and documenting business requirements to optimize system functionality and business processes. Skilled in conducting fit-gap analysis, business process re-engineering, and creating business process flows using Visio. Proficient in working with end-users to define system and user requirements and ensuring alignment with business goals. Experienced with Agile frameworks (Scrum, Kanban) and project management tools (e.g., JIRA, Azure DevOps) to manage requirements and track project progress. Strong in data mapping, creating test cases, and supporting successful implementation. Ready to apply analytical expertise to drive impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
SSD Private Limited
06.2019 - 12.2022
- Elicited and documented business requirements through stakeholder interaction, translating them into functional specifications for system design and improvements
- Led process improvement initiatives by identifying inefficiencies and implementing optimized solutions to enhance system performance and reduce project timelines
- Managed project schedules, monitored deliverables, and ensured alignment with scope, deadlines, and stakeholder expectations
- Utilized Agile methodologies (Scrum/Kanban) to manage project lifecycles, employing JIRA for tracking requirements and progress and ensuring timely delivery
- Collaborated with cross-functional teams (development, operations, and stakeholders) to refine system features, ensuring alignment with business objectives and technical solutions
- Analyzed data using tools like Excel and SQL to identify trends, generating data-driven insights to support decision-making
- Led rollout and change management initiatives, ensuring smooth transitions and adoption of system updates among end-users
- Created wireframes, process maps, and functional design documents using Visio to visually represent business needs and technical solutions
- Developed test cases, test scenarios, and test conditions to validate system functionalities and ensure they meet business requirements
- Worked with IT teams to integrate and optimize systems, utilizing tools like API integrations and ERP systems for seamless data flow across platforms
- Investigated and resolved data quality issues, ensuring accuracy and integrity of CWIS data fields to support business decisions
- Used Microsoft Project and Azure DevOps for managing project timelines, work breakdown structure (WBS), and maintaining documentation
- Conducted fit-gap analysis to assess system capabilities against business requirements, identifying and addressing discrepancies to ensure seamless system integration
- Facilitated cross-functional meetings and delivered presentations to communicate project progress, risks, and recommendations
- Led user acceptance testing (UAT) and user training sessions to ensure smooth adoption of new systems and processes, ensuring stakeholders were equipped with necessary knowledge to use the systems effectively
Business Development Analyst
Medvarsity Online Limited
10.2018 - 10.2019
- Analyzed business data to identify new B2B sales opportunities, leading to a 15% increase in sales conversions and expanding market presence
- Collaborated with cross-functional teams to gather requirements for CRM improvements, optimizing user engagement and sales efficiency
- Ensured data accuracy and quality in CRM systems, leveraging Salesforce to streamline customer interactions and improve retention rates
- Developed performance metrics and dashboards using BI tools to track sales trends and client interactions, providing actionable insights for decision-making
- Created and maintained business process documentation, ensuring adherence to standardized procedures and streamlined workflows across teams
- Worked closely with IT teams to implement system updates and improvements, ensuring CRM systems met evolving business needs
- Led data analysis efforts to optimize customer relationship management, enhancing client satisfaction and retention rates
- Standardized business processes and developed streamlined workflows, improving team efficiency and adherence to organizational goals
- Utilized CRM systems (Salesforce) for tracking customer interactions and sales pipelines, ensuring that data was effectively leveraged for business growth
- Worked closely with IT teams to implement CRM updates and ensure seamless adoption across cross-functional teams
Quality Check Intern
Flipkart Inc
07.2018 - 09.2018
- Conducted quality inspections on over 1,000 products daily, ensuring compliance with company standards and reducing return rates by 15%
- Assisted in improving the quality assurance process, resulting in a 10% increase in team efficiency
- Collaborated with cross-functional teams to resolve recurring quality issues, enhancing overall product quality and customer satisfaction
- Generated detailed reports on product defects, leading to a 20% reduction in production errors during the internship
- Analyzed quality trends and provided actionable insights to help refine product development and testing procedures
- Ensured all inspection data was accurately recorded and shared with relevant teams for process improvements
Education
Masters - Information Technology and Management
Webster University
St. Louis, MO08.2024
Bachelors - Business Administration and Technology
Osmania University
Hyderabad07.2021
Skills
- JIRA
- Confluence
- Salesforce
- SQL
- Microsoft Excel
- Python
- Tableau
- Microsoft Power BI
- Agile
- Scrum
- Kanban
- Test Planning
- Business Process Improvement
- Requirements Gathering
- User Acceptance Testing
- Data Analysis
- Stakeholder Management
- Data Visualization
- Business Analysis
- Problem Solving
- Analytical Skills
- Communication
- Teamwork
- Client Relationship Management
Certification
- Certified Scrum Master, https://bcert.me/bc/html/show-badge.html?b=zgkeonrw
- Certified Advanced Google Analytics, https://skillshop.credential.net/afb09515-943e-49be-bdcb-d91cb7952492
- Certified in Business Strategy and AI, https://www.linkedin.com/learning/certificates/e0fd4e5de0a6ea7b15e37c1a682d9cc27e674d5df7a100b462cfd8ca170af310
- Certified in Data Analytics, https://www.linkedin.com/learning/certificates/d795bd870b268e9d7c29f1507da5257a5da8c57d934137f4ce146bbe41e1513b
Languagecompetencies
Fluent, Native, Fluent, Basic
Languages
English
Native/ Bilingual
Hindi
Full Professional
Telugu
Native/ Bilingual
French
Professional
Timeline
Business Analyst
SSD Private Limited
06.2019 - 12.2022
Business Development Analyst
Medvarsity Online Limited
10.2018 - 10.2019
Quality Check Intern
Flipkart Inc
07.2018 - 09.2018
Masters - Information Technology and Management
Webster University
Bachelors - Business Administration and Technology
Osmania University
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