Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaiya Tehya Brown

The Woodlands,TX

Summary

Experienced with providing attentive and compassionate care to individuals. Utilizes strong organizational skills to manage daily tasks and ensure safe environment. Track record of effective communication and problem-solving abilities all settings.

Overview

8
8
years of professional experience

Work History

Client Intake Coordinator

All Around Care
03.2025 - 09.2025
  • As a Client Intake Coordinator, I oversaw the entire client intake process, from initial contact to onboarding, ensuring a smooth transition into care services. My role involved managing inquiries from referral platforms like A Place for Mom, following up with leads, conducting assessments to evaluate client needs, and scheduling meetings for care plans. I worked closely with healthcare professionals to create customized care plans and maintained accurate, confidential client records using electronic health record (EHR) systems, complying with agency policies. As the main contact for clients and their families, I facilitated communication and coordination among clients, caregivers, and external providers. I also identified process inefficiencies and implemented improvements to enhance the client experience, all while exercising strong organizational skills and discretion in a fast-paced environment.

Personal Assistant

Private Client
05.2018 - 09.2023
  • As a Personal Assistant, I provide high-level administrative support to ensure the efficient management of day-to-day operations both in an office setting and for my client’s personal life. My responsibilities included managing complex calendars, coordinating meetings, and running errands and interacting with vendors and contractors. I prepared and edited correspondences, reports, and presentations, ensuring accuracy and professionalism. I acted as a liaison between the executive and internal or external stakeholders, facilitating clear communication and prompt resolution of issues. Additionally, I handled confidential information with discretion and proactively identified opportunities to streamline processes and improve productivity. My role required strong organizational skills, attention to detail, and the ability to adapt to shifting priorities in a fast-paced environment.

Home Health Provider

Loving Life Host Homes
05.2017 - 09.2023
  • As a Home Health Provider for developmentally delayed adults, I provided individualized support to enhance the quality of life for the 15+ individuals in my care. My responsibilities included assisting with daily living activities such as personal hygiene, meal preparation, and medication management. I developed and implemented personalized care plans in collaboration with healthcare professionals and family members, focusing on fostering independence and achieving individual goals. I was responsible for monitoring and documenting each individual’s progress, reporting any changes in health or behavior to relevant team members as well as scheduling, providing transport, and attending medical appointments. In addition to direct care, I played a key role in maintaining a safe, supportive environment, adhering to health and safety protocols, and managing any behavioral challenges with patience and empathy. I facilitated social interactions and community involvement to promote a sense of belonging and well-being, and I worked closely with other staff members to ensure seamless coordination and high-quality care.

Community Connections Coordinator

Loving Life Host Homes
05.2017 - 09.2023
  • In my accompanying role as a Community Connections Coordinator I was dedicated to delivering individualized community outings with support tailored to the unique needs of each client. My role involved creating and implementing daily activity schedules that included therapeutic exercises, educational programs, and recreational activities designed to enhance cognitive, physical, and social skills. I focused on fostering a stimulating and inclusive environment that encouraged personal growth and community integration. I facilitated engaging activities and social interactions to promote physical and emotional well-being, encouraging participation in community events, and recreational pursuits. My role also involved maintaining a safe and supportive environment, adhering to health and safety regulations, and managing any challenging behaviors with patience and empathy. My role required strong interpersonal skills, flexibility, and a deep commitment to enhancing the lives of those in my care. Through my dedication and proactive approach, I contributed to a positive and enriching experience for each individual, supporting their overall development and quality of life. I honed my skills in communication, problem-solving, and emotional support, ensuring that each person felt valued and supported. My commitment to providing high-quality care and my ability to adapt to the unique needs of each individual contributed to positive outcomes and a supportive, nurturing atmosphere.

House Manager

Private Client
05.2020 - 05.2021
  • As a House Manager for a private family residence since June 2021, I oversaw all aspects of household operations, ensuring smooth and efficient functioning daily. My role included managing household staff, handling recruitment, training, and supervision to maintain high performance standards. I was responsible for developing and maintaining budgets, tracking expenses, and negotiating contracts to balance cost-efficiency with quality. I also coordinated and execute family events, manage relationships with vendors, and ensure the security and safety of the home through effective system management. Additionally, I provided personal assistance to family members, handling travel arrangements, scheduling, and various ad-hoc tasks to support their needs.

Education

Bachelors of Science - Psychology, Mind, Body and Behavior Concentration

Colorado State University
Fort Collins, CO
12.2020

High School Diploma - undefined

Eagle Rock School and Professional Development Center
Estes Park, CO
12.2013

Skills

  • Strong active listening and presentation abilities
  • Analytical problem-solving
  • Deadline-oriented planning skills
  • Team Collaboration: Teamwork, conflict resolution, and collaborative project management to ensure coordinated care delivery
  • Adaptability: Flexibility, learning agility, and ability to handle changing priorities and client needs
  • Client Advocacy: Building trust, addressing client and family concerns, and ensuring client-centered care
  • Computer Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and QuickBooks
  • Data Analysis: Data interpretation, statistical analysis, and reporting tools (Excel, SPSS)
  • Electronic Health Records (EHR): Over five years of experience using Therap, WellSky Personal Care, and similar client charting software; proficient in documenting services, tracking client progress, and maintaining accurate records
  • Intake and Assessment Tools: Skilled in using client intake software and assessment platforms to evaluate needs and develop care plans
  • Multi-line Phone Systems: Experienced in managing high-volume calls, routing inquiries, and providing professional phone-based client support
  • Lead Referral Platforms: Proficient in utilizing lead referral sites (eg, A Place for Mom) to identify and engage potential clients, facilitating client acquisition and intake processes
  • Compliance and Documentation: Ensuring adherence to agency policies, regulatory requirements, and confidentiality standards in community-based and residential care settings
  • Process Optimization: Experience streamlining workflows and improving operational efficiency in client intake and care coordination
  • Project Planning: Scope definition, milestone tracking, and resource allocation
  • Risk Management: Identifying potential risks and developing mitigation strategies
  • Documentation: Report writing, process documentation, and compliance
  • Customer Service Skills
  • Client Relations: Building rapport, managing expectations, and handling complaints with empathy and professionalism
  • Customer Support: Providing timely and effective assistance, problem resolution
  • Team Management: Delegation, motivation, and performance evaluation
  • Strategic Planning: Long-term goal setting, vision development, and decision-making
  • Conflict Resolution: Mediation, negotiation, and maintaining a positive team environment
  • Innovation: Generating new ideas, brainstorming, and creative problem-solving
  • Organizational Skills: Filing systems, document management, and office coordination
  • Scheduling: Calendar management, meeting coordination, vendor coordination, and travel arrangements
  • Record Keeping: Accurate data entry and database management

Timeline

Client Intake Coordinator

All Around Care
03.2025 - 09.2025

House Manager

Private Client
05.2020 - 05.2021

Personal Assistant

Private Client
05.2018 - 09.2023

Home Health Provider

Loving Life Host Homes
05.2017 - 09.2023

Community Connections Coordinator

Loving Life Host Homes
05.2017 - 09.2023

High School Diploma - undefined

Eagle Rock School and Professional Development Center

Bachelors of Science - Psychology, Mind, Body and Behavior Concentration

Colorado State University

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